TB
Tania B

1 reviews | Active since Sept 2024

11 Aug 2025, 17:25

Tomorrow never comes!!!

This is unacceptable! They have been promising to deliver a Visa to someone over 5 months now. The last week Thursday the driver rocks up and does a short hooter blast and leaves. NO CALL to notify anyone. RAM, Fast Forward and even Takealot drivers do, but DHL is above all that. Then they call and promise the following day. That never materialized either. Then it was Monday, today. Another call for tomorrow as apparently the truck is not FULL ENOUGH! This leads me to believe that they are completely ineffectual, from management right through to the delivery staff! They do however have positions open for candidates in Boksburg...mmmmm What does this tell me? No efficient to work properly, they should work for the ruling party too!!!

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Replies (1)
DHL Express
DHL Express's reply12 Aug 2025, 08:24
Official
Dear Tania

 We appreciate your bringing this issue to our attention. Please accept our apologies for any inconvenience caused. We are committed to resolving the matter promptly and have already engaged the appropriate department. Rest assured, we are dedicated to providing you with our finest services at all times and will follow up with you within the next two hours. 

 Kind Regards, 
Customer Care Team ZA | DHL Express ZA | DHL Express DHL International Pty Ltd t/a DHL Express Waterfall Logistics Precinct, Pretoria Main Road, Waterfall City, Midrand, 2090 Gauteng South Africa