AH
Attie H
1 reviews | Active since Jul 2015
18 Mar 2026, 11:20
This reminds me of Cast Away and the FedEx parcels, maybe I'll get my package in a few years
You indicated that from the 19th of Feb it would take 8 to 15 working day for delivery of my parcel. It basically took 19 working days and still I can’t collect. On your system it shows that my parcel is ready for collection. When clicking “here” it throws an error message. So, I can't track the parcel and also have no idea how to collect the parcel because you did not provide me a tracking number but rather a shipment ID. The post office, where I should be collecting the parcel picks up nothing on their system about any parcel. It’s been more than 3 months since shipment. This is completely unacceptable. The fact that the parcel is also not reflecting on the post office system is also problematic.
Helpful (0)
Replies (5)0
Replies (5)
DHL Express's replyOfficial
18 Mar 2026, 12:27Dear Attie
Thank you for bringing this issue to our attention.
We sincerely apologize for any inconvenience this may have caused. We are committed to resolving the matter promptly and have already engaged the appropriate department. Rest assured, we are dedicated to providing you with the highest level of service at all times, and we will follow up with you within the next two hours.
Kind Regards,
Thank you for bringing this issue to our attention.
We sincerely apologize for any inconvenience this may have caused. We are committed to resolving the matter promptly and have already engaged the appropriate department. Rest assured, we are dedicated to providing you with the highest level of service at all times, and we will follow up with you within the next two hours.
Kind Regards,
Customer Care Executive ZA | DHL Express ZA | DHL Express
DHL International Pty Ltd t/a DHL Express
Waterfall Logistics Precinct,
Pretoria Main Road,
Waterfall City,
Midrand, 2090
Gauteng
South Africa
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DHL Express's reply18 Mar 2026, 12:27
Official
Dear Attie
Thank you for bringing this issue to our attention.
We sincerely apologize for any inconvenience this may have caused. We are committed to resolving the matter promptly and have already engaged the appropriate department. Rest assured, we are dedicated to providing you with the highest level of service at all times, and we will follow up with you within the next two hours.
Kind Regards,
Thank you for bringing this issue to our attention.
We sincerely apologize for any inconvenience this may have caused. We are committed to resolving the matter promptly and have already engaged the appropriate department. Rest assured, we are dedicated to providing you with the highest level of service at all times, and we will follow up with you within the next two hours.
Kind Regards,
Customer Care Executive ZA | DHL Express ZA | DHL Express
DHL International Pty Ltd t/a DHL Express
Waterfall Logistics Precinct,
Pretoria Main Road,
Waterfall City,
Midrand, 2090
Gauteng
South Africa
***
AH
Attie H's updateReviewer Update
18 Mar 2026, 13:20In regards to the message sent to me (below). you provided a shipping ID and not a tracking number. I also told you that the shipping ID is not on any of their systems and no package is under my name. Why do then propose that I contact the South African Post Office if I already told you they have nothing on their systems. The shipping of this parcel has been the worst that I've ever experienced.image.png 35.56 KB
AH
Attie H's update18 Mar 2026, 13:20
Reviewer Update
In regards to the message sent to me (below). you provided a shipping ID and not a tracking number. I also told you that the shipping ID is not on any of their systems and no package is under my name. Why do then propose that I contact the South African Post Office if I already told you they have nothing on their systems. The shipping of this parcel has been the worst that I've ever experienced.image.png 35.56 KB
AH
You keep on directing me to different sites (e-commerce) to launch complaints and make phone calls where no one answers. I did all this a month ago with them not answering or replying that the shipment is on route. You keep on saying that the delivery company isn't affiliated with DHL and was now even told that it's my responsibility to contact the correct division which once again do not answer. If DHL outsource shipments it has nothing to do with me. I signed for DHL shipment (maybe not express), but you are still the company with the letter head etc. attached to all communications. Why don't you get hold of the company and provide the information. Why don't you go properly through the detail below and respond properly to me. Don't tell me I should do the following......I've done that, been there and still no success
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Attie H's updateReviewer Update
18 Mar 2026, 14:45You keep on directing me to different sites (e-commerce) to launch complaints and make phone calls where no one answers. I did all this a month ago with them not answering or replying that the shipment is on route. You keep on saying that the delivery company isn't affiliated with DHL and was now even told that it's my responsibility to contact the correct division which once again do not answer. If DHL outsource shipments it has nothing to do with me. I signed for DHL shipment (maybe not express), but you are still the company with the letter head etc. attached to all communications. Why don't you get hold of the company and provide the information. Why don't you go properly through the detail below and respond properly to me. Don't tell me I should do the following......I've done that, been there and still no success
_________________________________________________________________________________________________________
You indicated that from the 19th of Feb it would take 8 to 15 working day for delivery of my parcel.
AH
Attie H's update18 Mar 2026, 14:45
Reviewer Update
You keep on directing me to different sites (e-commerce) to launch complaints and make phone calls where no one answers. I did all this a month ago with them not answering or replying that the shipment is on route. You keep on saying that the delivery company isn't affiliated with DHL and was now even told that it's my responsibility to contact the correct division which once again do not answer. If DHL outsource shipments it has nothing to do with me. I signed for DHL shipment (maybe not express), but you are still the company with the letter head etc. attached to all communications. Why don't you get hold of the company and provide the information. Why don't you go properly through the detail below and respond properly to me. Don't tell me I should do the following......I've done that, been there and still no success
_________________________________________________________________________________________________________
You indicated that from the 19th of Feb it would take 8 to 15 working day for delivery of my parcel.
AH
Attie H's updateReviewer Update
18 Mar 2026, 14:48You indicated that from the 19th of Feb it would take 8 to 15 working day for delivery of my parcel.
AH
Attie H's update18 Mar 2026, 14:48
Reviewer Update
You indicated that from the 19th of Feb it would take 8 to 15 working day for delivery of my parcel.
DHL Express's replyOfficial
19 Mar 2026, 08:22Dear Athi,
Thank you for your email.
Please be advised that the agent handling your case has confirmed that this is not a DHL Express shipment. This means DHL Express is unable to provide any tracking information, as the number does not appear on our systems. The query will need to be directed to Deutsche Post using the contact details they have provided.
We fully understand your frustration regarding the matter, and we sincerely apologise for the inconvenience caused. Unfortunately, DHL Express is not able to resolve this issue, and your request will need to be addressed by the relevant party.
I do hope this helps, and I wish you well.
Customer Care team ZA
DHL International Pty Ltd t/a DHL Express
Waterfall Logistics Precinct
Pretoria Main Road
Waterfall City
Midrand, 2090
Gauteng
South Africa
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DHL Express's reply19 Mar 2026, 08:22
Official
Dear Athi,
Thank you for your email.
Please be advised that the agent handling your case has confirmed that this is not a DHL Express shipment. This means DHL Express is unable to provide any tracking information, as the number does not appear on our systems. The query will need to be directed to Deutsche Post using the contact details they have provided.
We fully understand your frustration regarding the matter, and we sincerely apologise for the inconvenience caused. Unfortunately, DHL Express is not able to resolve this issue, and your request will need to be addressed by the relevant party.
I do hope this helps, and I wish you well.
Customer Care team ZA
DHL International Pty Ltd t/a DHL Express
Waterfall Logistics Precinct
Pretoria Main Road
Waterfall City
Midrand, 2090
Gauteng
South Africa
***