1 reviews | Active since Apr 2013
this company used to be the best in the industry
<p>i wonder what happened and what's happening to dhl sourh africa, made the mistake of shipping with the company, I am yet to receive a december 2016 shipment, only 3 days ago I received an invoice from SARS for under declaration. I have since asked them to send the hair parcel to sender, no action. three days ago my sister made the cardinal sin of sending shoes intented for my wedding this coming saturday the 25th of february 2017 - the result? shoes detained by customs, invoice amount R1100? i mighr as well just go and buy a nice pair of shoes for that much and still be comfortable. i am going to clear the shoes myself and trust me this is the LAST time I am ever to do business with dhl.</p>
Dear Bruce,
I do apologize for the experience you have had with our company. I understand that this incident has been a great disappointment to you and I assure you that this matter has not been taken lightly and is in no way reflective of the level of service that DHL Express prides itself in.
DHL Express enjoys excellent relations with Customs and other related Authorities worldwide and we seldom encounter difficulties. We are unable to intercede with their procedures and regulations, as they are a Government controlled entity and we have to abide to their rules and regulations.
Please be advised that we cannot send back consignments that are detained or stopped by government officials nor can we process any refunds for them as these are still open cases. Your consignment has attracted penalties with customs due to under declaration. Although we will always endeavor to keep any adverse effects experienced by our customers to a minimum, we hope you will appreciate that occasional circumstances as this; prevent us from completely avoiding any inconvenience.
Regards,
Akhona Mvuza
Customer Care Executive Office
DHL Express – South Africa
Dear Bruce,
I do apologize for the experience you have had with our company. I understand that this incident has been a great disappointment to you and I assure you that this matter has not been taken lightly and is in no way reflective of the level of service that DHL Express prides itself in.
DHL Express enjoys excellent relations with Customs and other related Authorities worldwide and we seldom encounter difficulties. We are unable to intercede with their procedures and regulations, as they are a Government controlled entity and we have to abide to their rules and regulations.
Please be advised that we cannot send back consignments that are detained or stopped by government officials nor can we process any refunds for them as these are still open cases. Your consignment has attracted penalties with customs due to under declaration. Although we will always endeavor to keep any adverse effects experienced by our customers to a minimum, we hope you will appreciate that occasional circumstances as this; prevent us from completely avoiding any inconvenience.
Regards,
Akhona Mvuza
Customer Care Executive Office
DHL Express – South Africa
Kinda of standard copy and paste response. Its all fine customer care. This however doesn't alter my position, I may loose the parcel, which is a mere parcel with hair extensions which my wife needed to wear on our wedding.
The second shipment refrence number , ********** 566 which has nothing to so with your response above, contains my pair of shoes which I meant to wear on my wedding day. Your one consultant just emailed with an "unfortunately" email after I asked to clear the shoes myself or with another company.
Unfortunately I am am already out of the country preparing for my wedding and will be back next week and attend to all your poor handling of my parcels.
In future please try and avoid shifting the blame to other entities - I do not want to go into details here, check the email trail between myself and DHL before you start mentioning the government here.
Kinda of standard copy and paste response. Its all fine customer care. This however doesn't alter my position, I may loose the parcel, which is a mere parcel with hair extensions which my wife needed to wear on our wedding.
The second shipment refrence number , ********** 566 which has nothing to so with your response above, contains my pair of shoes which I meant to wear on my wedding day. Your one consultant just emailed with an "unfortunately" email after I asked to clear the shoes myself or with another company.
Unfortunately I am am already out of the country preparing for my wedding and will be back next week and attend to all your poor handling of my parcels.
In future please try and avoid shifting the blame to other entities - I do not want to go into details here, check the email trail between myself and DHL before you start mentioning the government here.