1 reviews | Active since Sept 2016

10 Nov 2017, 10:33

Third parcel in a row

DHL please explain how a third parcel has been stopped after explaining the problem two days in a row! AWB ********** 582. Stopped.

0
Replies (1)
DHL Express
DHL Express's reply10 Nov 2017, 11:14
Official

Dear Wendy,

Please accept my humble apology for the way we have handled your shipment. I did receive your complaint and looking into it, I am personally investigating what transpired and will put measures into place to ensure that same does not happen again.

Please expect an email from me shortly.

Kind regards.

Avery Visagie

Customer Care Executive