1 reviews | Active since Jun 2016
Thinking of using DHL? DON'T! You have been warned :(
<p>Waybill number: *** Parcel from mother in UK to me in Joburg. Personal affects and some small items.</p> <p> </p> <p>My parcel has been sitting with DHL since last week Thursday morning. I paid for it in SA and ordered collection on Monday 23rd May from UK to Johannesburg. I was charged R2827.00 for speedy delivery. The THIRD attempt of collection was successful at my mothers house in the UK. This was due to inconsistent and incorrect information given by DHL and paperwork required.</p> <p> </p> <p>I am still fighting with DHL to get my parcel! It has been a comedy of errors. The incompetence is staggering. They just don't give a ****. They say they do, but they don't. Having read all of the negative comments on Hellopeter this afternoon, it just fills me with more dread with what I have to look forward to in order to secure my parcel.</p> <p> </p> <p>I think I would've had more luck having used the SA postal service. I'm serious.</p> <p> </p> <p>DONT USE DHL - JUST DONT.</p> <p> </p>
Dear Tracey,
Please accept my sincerest apologies for the manner in which this situation has been handled.
I can assure you that this matter has in no way been taken lightly and will be receiving the full attention it rightfully deserves.
As it currently stands your case has been escalated internally with both our customer care and imports department. In as much as we endeavor for positive customer experiences we do not control the customs clearance process. The transit times quoted on our shipments is dependent on customs clearance and the customs authorities in the country.
I understand that this incident has been of great disappointment to you and I assure you that this matter has not been taken lightly and is in no way reflective of the level of service that DHL Express prides itself in.
I will be in contact with you tomorrow for additional updates on your case
Nosicelo Manentsa
Customer Care Executive
DHL Express – South Africa
DHL House
Cnr: Van Acht & Fabriek Street
Isando, 1609
Phone: +***7
Fax: +***7
*** | www.dhl.co.za
Please call ***for: Booking | Tracking | Customs | Paperwork | Packaging
Finance Queries - please contact: ***
Automation Tools - please contact: ***
Importing or Exporting with DHL? Please click here Imports and Exports FAQ's to view our Frequently Asked Questions.
Complaint? Compliment? Click here to Go Straight to the Top!
Dear Tracey,
Please accept my sincerest apologies for the manner in which this situation has been handled.
I can assure you that this matter has in no way been taken lightly and will be receiving the full attention it rightfully deserves.
As it currently stands your case has been escalated internally with both our customer care and imports department. In as much as we endeavor for positive customer experiences we do not control the customs clearance process. The transit times quoted on our shipments is dependent on customs clearance and the customs authorities in the country.
I understand that this incident has been of great disappointment to you and I assure you that this matter has not been taken lightly and is in no way reflective of the level of service that DHL Express prides itself in.
I will be in contact with you tomorrow for additional updates on your case
Nosicelo Manentsa
Customer Care Executive
DHL Express – South Africa
DHL House
Cnr: Van Acht & Fabriek Street
Isando, 1609
Phone: +***7
Fax: +***7
*** | www.dhl.co.za
Please call ***for: Booking | Tracking | Customs | Paperwork | Packaging
Finance Queries - please contact: ***
Automation Tools - please contact: ***
Importing or Exporting with DHL? Please click here Imports and Exports FAQ's to view our Frequently Asked Questions.
Complaint? Compliment? Click here to Go Straight to the Top!