BB
Baboona B

1 reviews | Active since Oct 2017

02 Jul 2020, 06:42

******* AND INCOMPETENCE - AVOID !!!!!!!!!

Recently I ordered a parcel from China. The parcel arrived in South Africa but got ****** when it was in the hands of DHL. DHL refused to compensate me for the loss. They promised to refund the customs cost of about R300, for which I am still waiting after more than 1 month.... The goods were NEVER compensated. The sender also refused to refund as they say DHL stole the parcel. Previously they send an other parcel (value R50.000) to somebody else and my parcel was "lost" for 1 week. They are a real disaster. AVOID THEM LIKE THE PEST

0
Replies (1)
DHL Express
DHL Express's reply08 Jul 2020, 14:42
Official
Dear ******a,

Thank you for your post and for bringing this matter to our attention. Please accept my sincere apology for the undoubted inconvenience caused by this matter.

We have received your complaint and we are working on getting the matter settled. Kindly expect an email from me shortly.

Regards.Avery Visagie Customer Care Executive ZA | DHL Express