RC
Reshmika C
1 reviews | Active since Sept 2020
03 Sept 2020, 05:39
Thievery
Lousy bunch of assholes. Their new scheme is that they charge you import duties for parcels before it even enters the country. Then they send the parcel back to the sender and dont refund your money. I am waiting over 2 months now and they do not even bother answering their phones. Oh but if you select the option to request a quote they answer immediately so that they can rob you. If u select the option to query something, no one answers. Ever. Do not waste your time on these theieves. Rather use another courier company.
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Replies (1)0
Replies (1)DHL Express's replyOfficial
03 Sept 2020, 09:09Dear Reshmika,
I trust this mail finds you well and safe.
Thank you for bringing your complaint to our attention, I sincerely apologize for the manner in which this has been handled.
I can assure you we at DHL, take great pride in ensuring our customers have a satisfying experience with our services.
Please allow me a chance to investigate this with further and I will revert to you within the next 24 working hours.
Thank you.
Kind Regards,On behalf of the MD office.Busisiwe Sithole
I trust this mail finds you well and safe.
Thank you for bringing your complaint to our attention, I sincerely apologize for the manner in which this has been handled.
I can assure you we at DHL, take great pride in ensuring our customers have a satisfying experience with our services.
Please allow me a chance to investigate this with further and I will revert to you within the next 24 working hours.
Thank you.
Kind Regards,On behalf of the MD office.Busisiwe Sithole
DHL Express's reply03 Sept 2020, 09:09
Official
Dear Reshmika,
I trust this mail finds you well and safe.
Thank you for bringing your complaint to our attention, I sincerely apologize for the manner in which this has been handled.
I can assure you we at DHL, take great pride in ensuring our customers have a satisfying experience with our services.
Please allow me a chance to investigate this with further and I will revert to you within the next 24 working hours.
Thank you.
Kind Regards,On behalf of the MD office.Busisiwe Sithole
I trust this mail finds you well and safe.
Thank you for bringing your complaint to our attention, I sincerely apologize for the manner in which this has been handled.
I can assure you we at DHL, take great pride in ensuring our customers have a satisfying experience with our services.
Please allow me a chance to investigate this with further and I will revert to you within the next 24 working hours.
Thank you.
Kind Regards,On behalf of the MD office.Busisiwe Sithole
