They suck all over the world!

I am writing to express my extreme displeasure with your delivery service, facebook chat, and customer support hotline. Firstly, let me make sure, DHL is still a delivery company correct? As in you are paid to move parcels from one place to another in a timely fashion? Lately, you have been falling quite short of that goal. I have now two packages where your delivery agent has failed to even ring the bell to my apartment.

I could have a little sympathy if this were late in the evening or on a holiday but NO! This supposed “delivery attempt” was made at 12:12 pm Friday and 12:49pm Monday. Not anywhere close to quitting time. What is more unsettling is that I was home awaiting these packages BOTH days and not a single ring of my bell. UNACCEPTABLE! I called on Saturday to find out why it was not delivered and was only patronized by your support center, ensuring that it would be redelivered. Only to be expecting another package on Monday which was AGAIN, not delivered. I tried the facebook chat and was only told that “my complaint was forwarded”. Well, gee, what a help! That is exactly what the other service rep said on the phone… and here we are a different day and still. No. package. I even asked for a supervisor and a location that I could go to and find out what this delivery persons’ problem is. As you probably know, I got nothing. At this point you are extremely good at hiding things! As such I don’t even know where to send this! I run a small home based business, how do you think that impacts me when your delivery driver is too LAZY to even ring my bell to deliver a package of product I have ordered. It seems that you as the big corporate DHL could care less about my business or my deliveries. Where is your sense of accountability? Shame? Humility?