MN
Mpho N
1 reviews | Active since Nov 2021
14 Dec 2022, 14:07
They keep lying saying they will deliver today end of business for the past week.
It's going to be a week now and DHL people keep saying my package will be delivered by end of the business. I paid the duties fee last week and when I call them to ask where is my package I'm told it's in a truck on it ways to be delivered to me before the end of the day.
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DHL Express's replyOfficial
14 Dec 2022, 15:16Dear Mpho,
Thank you for bringing this matter to our attention
We apologise for the inconvenience this may have caused and assure you of our best efforts to rectify the matter as soon as possible.
We acknowledge the receipt of your complaint and believe that you have been contacted already by one of our specialist to resolve the matter. She will keep you posted on the progress until you receive your shipment.
Kind Regards,
Customer Care Executive ZA | DHL Express
DHL International (Pty) Ltd t/a DHL Express
DHL House
Fabriek & Van Acht Rd, Isando
1600, Gauteng
South Africa
Thank you for bringing this matter to our attention
We apologise for the inconvenience this may have caused and assure you of our best efforts to rectify the matter as soon as possible.
We acknowledge the receipt of your complaint and believe that you have been contacted already by one of our specialist to resolve the matter. She will keep you posted on the progress until you receive your shipment.
Kind Regards,
Customer Care Executive ZA | DHL Express
DHL International (Pty) Ltd t/a DHL Express
DHL House
Fabriek & Van Acht Rd, Isando
1600, Gauteng
South Africa
DHL Express's reply14 Dec 2022, 15:16
Official
Dear Mpho,
Thank you for bringing this matter to our attention
We apologise for the inconvenience this may have caused and assure you of our best efforts to rectify the matter as soon as possible.
We acknowledge the receipt of your complaint and believe that you have been contacted already by one of our specialist to resolve the matter. She will keep you posted on the progress until you receive your shipment.
Kind Regards,
Customer Care Executive ZA | DHL Express
DHL International (Pty) Ltd t/a DHL Express
DHL House
Fabriek & Van Acht Rd, Isando
1600, Gauteng
South Africa
Thank you for bringing this matter to our attention
We apologise for the inconvenience this may have caused and assure you of our best efforts to rectify the matter as soon as possible.
We acknowledge the receipt of your complaint and believe that you have been contacted already by one of our specialist to resolve the matter. She will keep you posted on the progress until you receive your shipment.
Kind Regards,
Customer Care Executive ZA | DHL Express
DHL International (Pty) Ltd t/a DHL Express
DHL House
Fabriek & Van Acht Rd, Isando
1600, Gauteng
South Africa