1 reviews | Active since Nov 2017
They just want to ***** my money and or my parcel
They F up and now I must pay. I imported an item from Hong Kong the DHL agent put the wrong COMMODITY CODE and customs declared penalties and DHL wants me to pay them. I did phone before it arrived in SA to tell them but the agent said don't worry. I paid the requested money's and did not get my item. Now they want me to pay saying this was my fault. How can they expect me to pay 100% more for a F up they made. It would be like asking me to pay for the repairs to their van if it had a crash trying to deliver a parcel to me. I WILL NOT LET THIS GO. I WILL COME BACK EVERY DAY TILL THIS IS SORTED
Good morning Martin,
Thank you for bringing your concern to my attention and i would like to apologise for the inconvenience.
As discussed, i will be investigating your shipment to determine the cause of your penalty charge. Once provided with your call recording i will provide you with a verdict of my investigation.
Kindly allow me to further investigate your shipment and i will contact you tomorrow morning to further advise you.
Regards
Mulondi Dzebu
Customer Care Executive
DHL
Good morning Martin,
Thank you for bringing your concern to my attention and i would like to apologise for the inconvenience.
As discussed, i will be investigating your shipment to determine the cause of your penalty charge. Once provided with your call recording i will provide you with a verdict of my investigation.
Kindly allow me to further investigate your shipment and i will contact you tomorrow morning to further advise you.
Regards
Mulondi Dzebu
Customer Care Executive
DHL