IA
Ibaa A

1 reviews | Active since Jan 2015

08 Oct 2020, 12:38

They don't want to ship leather dye! Why? God knows!

There's no good leather dye in SA, so i asked my sister in Canada to buy and ship 3 bottles of (Fiebing's leather dye), a very well known product sold all over the internet, Amazon for instance and MANY other sellers ship it every single day to customers. But DHL kept the package on hold in Canada and when i inquired their consultant said that they rejected it because of the leather dye, i sent 2 emails asking them why, just so i could understand, but no answer.

The only reason i could think about that it's alcohol based leather dye, but it can't be a good reason, countless products around world are made of alcohol must DHL ban ALL those products? And A BIG company like DHL doesn't know how to handle those products and move them from point A to B?!

And for your info, my sister took back the package and already inquired a different courier and they agreed to ship the product that you rejected.

0
Replies (3)
DHL Express
DHL Express's reply08 Oct 2020, 13:58
Official
Dear Ibaa,

 
I trust this mail finds you well and safe. 
 
Thank you for bringing your complaint to our attention, I sincerely apologies for the manner in which this has been handled.

I can assure you we at DHL, take great pride in ensuring our customers have a satisfying experience with our services.


Please allow me a chance to investigate this with further and I will revert to you within the next 24 working hours. 

 

Thank you. 

 
Kind Regards,
On behalf of the MD office.
Busisiwe Sithole

 

IA
Ibaa A's update09 Oct 2020, 09:01
Reviewer Update
Yes i received follow up phone calls from you, it didn't solve the issue because you consider that a dangerous material, also many days were wasted so the package was sent using different courier who didn't have such complications. However, i appreciate you following up, thanks.
DHL Express
DHL Express's reply09 Oct 2020, 11:01
Official
Dear Ibba 
 
Hope this email finds you well 

Please accept my sincere  apology  once more for the  poor service received.

Thank you


 
Kind Regards,
On behalf of the MD office.
Busisiwe Sithole