B
Busani
1 reviews | Active since May 2024
13 Feb 2025, 07:40
They are negligent
They are negligent. I delivered a parcel which they should have dispatched to Netherlands within a day and they just kept the parcel for 2 weeks. No apology or explanation. When I had to interact with them noone took accountability. It is better not to use this courier service
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DHL Express's replyOfficial
13 Feb 2025, 08:24Dear Busani,
We appreciate your bringing this issue to our attention.
Please accept our apologies for any inconvenience caused. We are committed to resolving the matter promptly and have already engaged the appropriate department. Rest assured, we are dedicated to providing you with our finest services at all times and will follow up with you within the next two hours.
Kind Regards, Customer Care Executive ZA | DHL Express DHL International Pty Ltd t/a DHL Express Waterfall Logistics Precinct Pretoria Main Road, Waterfall City Midrand, 2090 Gauteng South Africa
We appreciate your bringing this issue to our attention.
Please accept our apologies for any inconvenience caused. We are committed to resolving the matter promptly and have already engaged the appropriate department. Rest assured, we are dedicated to providing you with our finest services at all times and will follow up with you within the next two hours.
Kind Regards, Customer Care Executive ZA | DHL Express DHL International Pty Ltd t/a DHL Express Waterfall Logistics Precinct Pretoria Main Road, Waterfall City Midrand, 2090 Gauteng South Africa
DHL Express's reply13 Feb 2025, 08:24
Official
Dear Busani,
We appreciate your bringing this issue to our attention.
Please accept our apologies for any inconvenience caused. We are committed to resolving the matter promptly and have already engaged the appropriate department. Rest assured, we are dedicated to providing you with our finest services at all times and will follow up with you within the next two hours.
Kind Regards, Customer Care Executive ZA | DHL Express DHL International Pty Ltd t/a DHL Express Waterfall Logistics Precinct Pretoria Main Road, Waterfall City Midrand, 2090 Gauteng South Africa
We appreciate your bringing this issue to our attention.
Please accept our apologies for any inconvenience caused. We are committed to resolving the matter promptly and have already engaged the appropriate department. Rest assured, we are dedicated to providing you with our finest services at all times and will follow up with you within the next two hours.
Kind Regards, Customer Care Executive ZA | DHL Express DHL International Pty Ltd t/a DHL Express Waterfall Logistics Precinct Pretoria Main Road, Waterfall City Midrand, 2090 Gauteng South Africa