There are other couriers that offer better service

Book 2 x consignments for airfreight with DHL and selected the priority, i paid DHL upfront for these shipments to Botswana.

DHL failed to collect the parcel on the chosen day, that I had paid for. After calling them, to wake them up, they went to fetch it the next day...and then just moved the expected date to their leisure.

I paid for a service which I didn't not receive. I contacted the call center, who couldn't really care.

So now what? Do I get a refund for the service I received, as I opted for priority but am receiving economy.

and please breath some life into your call center people.

last time I use