PP
Paraskevi P

1 reviews | Active since Sept 2015

23 Jan 2017, 22:38

Theft from DHL

<p>I sent an envelope from South Africa to Greece on the 18th January. I dropped the envelope off at the Kempton Park DHL office on Monument Road. My brother in-law received the package today opened and empty. Someone had opened the DHL envelope with a blade opened my envelope with a blade stole the contents and then put the DHL red sticker on top so that no one can see it was opened. </p> <p> </p> <p>I find it disgusting that a company as big as DHL hires staff that cannot be trusted. We pay these amounts to ensure that the package is received quickly and, most importantly, that it actually arrives at it's destination. An empty parcel does NOT qualify as the package arriving safely. </p> <p> </p> <p> </p>

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Replies (1)
DHL Express
DHL Express's reply24 Jan 2017, 07:58
Official

Dear Paraskevi,

Thank you for taking the time to post to us.

We are sorry that your experience prompted you to contact us with a complaint.

Please kindly provide me with a DHL tracking number for the shipment you are referring to so we can conduct an investigation as to what happened.

Regards,

Akhona Mvuza
Customer Care Executive Office