The worst customer service i have ever experienced

I ordered goods from China which was shipped on the 2nd of December, i received a clearance payment notification on the 3rd of December and made payment the same day. My goods arrived in South Africa according to DHL on the 4th of December. I am still waiting for delivery after 2 weeks, When i try and contact DHL i am put on hold for more than an hour and people keep putting me through to people who i don't even end up speaking to. Today the 18th December 2015 i was told that my clearance payment made on the 3rd of this month has still not cleared which i do not believe because i have been given the run around by DHL all month. DHL's customer service is pathetic and call centre is near useless. I would appreciate a response on what is going on with my parcel. My waybill No. is ***.