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clara.knowles clara.knowles

1 reviews | Active since May 2017

22 May 2017, 15:42

The Worst Courier service South Africa

<p>DHL overcharged us for imp[ort duties. Afer a long argument the employee accepted I was right and sent another invoice, however the corrected amount was not uptaded in the portal paymemt. When I tried to pay with a credit card, to speed up the delivery, I was unable to do so. DHL advised me to do an EFT payment, but ommited to clarify that the shipment would not be cleared for three days until the payment would reflect on their bank account. Why should my business suffer due to DHL inefficiency? There were no Manager's available to assist and I was left waiting on the phone for 20 minutes, eventually had to terminate the call. My advice, do not use DHL, go for UPS instead, they are far more proffesional.</p>

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Replies (1)
DHL Express
DHL Express's reply22 May 2017, 16:19
Official

Good afternoon Clara,

Thank you for bring your concern to my attention and would like to apologize for the inconvenience.

As discussed, i will be communicating with imports to get the clearance of your duties payment and investigate the refund you have indicated.

Kindly allow me to conclude my investigation and keep you updated until we obtain customs clearance.

Sincere Regards

Mulondi Dzebu

Customer Care Executive

DHL Express