RM
Refilwe M
1 reviews | Active since Jan 2020
27 Jan 2022, 12:06
The worst
Sent in a parcel on 2021/08/01 and i have been tracking it since. Today i went in to enquire and the lady just told me that the parcel is lost and they cant do anything about it. I am so livid your service is pathetic. I want a full refund. you guys are a bunch of ********. I need a reply ASAP!
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DHL Express's replyOfficial
27 Jan 2022, 12:38Dear Refilwe
Thank you for bringing your complaint to our attention, I sincerely apologise for the manner in which this has been handled.
I can assure you we at DHL, take great pride in ensuring our customers have a satisfying experience with our services.
Please note that one of our agents will be in contact with you to help get the matter sorted
Thank you.
Customer Service Advisor , South Africa DHL International (Pty) Ltd t/a DHL Express DHL House Fabriek & Van Acht Rd, Isando 1600, Gauteng South Africa
Thank you for bringing your complaint to our attention, I sincerely apologise for the manner in which this has been handled.
I can assure you we at DHL, take great pride in ensuring our customers have a satisfying experience with our services.
Please note that one of our agents will be in contact with you to help get the matter sorted
Thank you.
Customer Service Advisor , South Africa DHL International (Pty) Ltd t/a DHL Express DHL House Fabriek & Van Acht Rd, Isando 1600, Gauteng South Africa
DHL Express's reply27 Jan 2022, 12:38
Official
Dear Refilwe
Thank you for bringing your complaint to our attention, I sincerely apologise for the manner in which this has been handled.
I can assure you we at DHL, take great pride in ensuring our customers have a satisfying experience with our services.
Please note that one of our agents will be in contact with you to help get the matter sorted
Thank you.
Customer Service Advisor , South Africa DHL International (Pty) Ltd t/a DHL Express DHL House Fabriek & Van Acht Rd, Isando 1600, Gauteng South Africa
Thank you for bringing your complaint to our attention, I sincerely apologise for the manner in which this has been handled.
I can assure you we at DHL, take great pride in ensuring our customers have a satisfying experience with our services.
Please note that one of our agents will be in contact with you to help get the matter sorted
Thank you.
Customer Service Advisor , South Africa DHL International (Pty) Ltd t/a DHL Express DHL House Fabriek & Van Acht Rd, Isando 1600, Gauteng South Africa