GS
Gerard S
1 reviews | Active since Jun 2015
04 Aug 2020, 14:44
The right hand doesn't know what the left hand is doing.
3 different compliance/backline advisors have contacted me for documents which I have supp**** immediately. The employees advise that they rotate coming into the office and are stretched too thin. The right hand doesn't know what the left hand is doing. I worked in a corporate, why is management not implementing an effective work-from-home strategy?
Up your game during COVID-19. Others are, why aren't you?
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DHL Express's replyOfficial
04 Aug 2020, 16:35Good day Gerard, Thank you for posting to DHL Express. We apologise that your recent interaction with us has not been as seamless as we would have wanted it to be . This is not the level of service DHL Express aspires to give our clients. Shipping during such a global pandemic may have its challenges but we at DHL Express take great pride in insuring our customers have a satisfying experience every time they use our services. The matter is currently being attended to by the relevant team on GEMA ID : *** and will revert with additional updates tomorrow. I would like to extend my apology on behalf of my colleagues and confirm I will be treating this with the utmost importance.
Customer Care Executive ZA | DHL ExpressBuhle SekoboaneDHL International (Pty) Ltd t/a DHL ExpressDHL HouseFabriek & Van Acht Rd, Isando1600, GautengSouth Africa
Customer Care Executive ZA | DHL ExpressBuhle SekoboaneDHL International (Pty) Ltd t/a DHL ExpressDHL HouseFabriek & Van Acht Rd, Isando1600, GautengSouth Africa
DHL Express's reply04 Aug 2020, 16:35
Official
Good day Gerard, Thank you for posting to DHL Express. We apologise that your recent interaction with us has not been as seamless as we would have wanted it to be . This is not the level of service DHL Express aspires to give our clients. Shipping during such a global pandemic may have its challenges but we at DHL Express take great pride in insuring our customers have a satisfying experience every time they use our services. The matter is currently being attended to by the relevant team on GEMA ID : *** and will revert with additional updates tomorrow. I would like to extend my apology on behalf of my colleagues and confirm I will be treating this with the utmost importance.
Customer Care Executive ZA | DHL ExpressBuhle SekoboaneDHL International (Pty) Ltd t/a DHL ExpressDHL HouseFabriek & Van Acht Rd, Isando1600, GautengSouth Africa
Customer Care Executive ZA | DHL ExpressBuhle SekoboaneDHL International (Pty) Ltd t/a DHL ExpressDHL HouseFabriek & Van Acht Rd, Isando1600, GautengSouth Africa