1 reviews | Active since Jul 2011
The nightmare continues with DHL
I wrote a review on Feb 6th about the shocking service I have received so far with DHL. You can read the full complaint here: https://www.hellopeter.com/dhl-international/reviews/shocked-at-the-terrible-service- **********
But basically my parcel has been in SA from Dec15th. It took a full month and a half to be cleared by customs. That was a complete disaster where I had to deal with the *********** staff at the customs office of DHL. Then Customs released my goods on Feb 1st. It sat in State warehouse for another 8 days! Because nobody bothered to send a request to release my package until I complained on Hello Peter. That is the only way to get through receive help from this company. Then I get word that my parcel was retrieved from State warehouse and taken to DHL Kempton Park warehouse and I would receive my goods by Thursday Feb 8th. Well Feb 8th came and went and I received nothing. Then on Friday the 9th, I receive a call from DHL informing that my parcel is MISSING!! It was last seen on Feb 8th when they scanned the parcel. And it has not been seen since. I honestly have never dealt with such an unprofessional company in my life. And the worst part is they have **** to me on multiple occasions when I spoke to their staff, stating they have found my parcel. Only to receive a call later stating that it is still missing! A global company like DHL don't care about their customers and obviously don't know how to even keep track of our goods. Now I have no idea what to do. My goods are missing and no one seems to know what's going on. I am disgusted and utterly sickened by this shocking service. I will NEVER use DHL again!
Dear Kayleigh,
Thank you for taking the time to write to us.
My accept my sincere apology for the undue frustration and the inconvenience caused by this matter.
I have been working on your case and the matter is now resolved. That said, it does not excuse the manner in which your shipment has been handled. This is in no way the type and level of service that we as DHL is accustomed too.
Once again, I regret any inconvenience caused by this incident and I trust that all future consignments handled by DHL Express will meet with your service and quality expectations.
Kind regards.
Avery Visagie
Customer Care Executive
Dear Kayleigh,
Thank you for taking the time to write to us.
My accept my sincere apology for the undue frustration and the inconvenience caused by this matter.
I have been working on your case and the matter is now resolved. That said, it does not excuse the manner in which your shipment has been handled. This is in no way the type and level of service that we as DHL is accustomed too.
Once again, I regret any inconvenience caused by this incident and I trust that all future consignments handled by DHL Express will meet with your service and quality expectations.
Kind regards.
Avery Visagie
Customer Care Executive
