1 reviews | Active since Aug 2009
The Most Unhelpful company of the F-ing Planet !!!
After being on the phone with the retards at DHL every day for the last week about my shipment, I was told that I would have the package by Friday at 16:00, not only was it not delivered but I was told that it would only be picked up from OR Tambo at 10:00 that night and taken to the Sandton delivery Hub, to which i responded I will then collect it on the Saturday morning as they dont deliver on Saturdays. I was given the operation hours of the delivery Hub and when I arrived there it was closed, the operating hours on the door stated its closed on Saturdays, I could F-ing scream !!!<br> Monday morning comes and 08:00 I am still waiting, I call the service center to be told that it would be here by 12:30. I TOLD THE UNHELPFUL *** ON THE OTHER SIDE OF THE LINE THAT IT WAS SUPPOSED TO BE HERE AT 16:00 ON FRIDAY, she unhung up on me. Needless to say I had to call again because contrary to her belief that did not sort out my problem.<br> The only information that I was eventually able to get was that it would be delivered by 12:30. THAT IS NOT GOOD ENOUGH DHL !!! YOU HAD STUFFED UP SINCE THE WEDNESDAY BEFORE!<br> I ship twice a month with you idiots and its always the same F-ing problems !!!
Tried calling you to no avail, I have also left my number on your MTN service.
Thank you for contacting DHL Express..
I do apologize for the experience you have had with our company. I understand that this incident has been a great disappointment to you and I assure you that this matter has not been taken lightly and is in no way reflective of the level of service that DHL Express prides itself in.
I have attempted to contact you on: *** to no avail. As a gesture of goodwill, please consider me your designated contact when it comes to all matters concerning DHL.
I have spoken to the driver and your package will be delivered to you today by 12:00.
If you have any other queries please feel free to contact me directly, i will be emailing you directly with my contact details.
Kindly provide me with an alternative contact number so as to assist in resolving this matter.
Please do not hesitate to contact me should you require further assistance.
Tried calling you to no avail, I have also left my number on your MTN service.
Thank you for contacting DHL Express..
I do apologize for the experience you have had with our company. I understand that this incident has been a great disappointment to you and I assure you that this matter has not been taken lightly and is in no way reflective of the level of service that DHL Express prides itself in.
I have attempted to contact you on: *** to no avail. As a gesture of goodwill, please consider me your designated contact when it comes to all matters concerning DHL.
I have spoken to the driver and your package will be delivered to you today by 12:00.
If you have any other queries please feel free to contact me directly, i will be emailing you directly with my contact details.
Kindly provide me with an alternative contact number so as to assist in resolving this matter.
Please do not hesitate to contact me should you require further assistance.
