The most terrible experience by far with a courier company

What an experience! I had a package arrive from China. It reached Johannesburg on Sunday 01/12. Which was perfect. Everything went downhill after this. They handed the package over to Ram to deliver because it was out of their area to deliver. Mind you, I've had them deliver packages before. Ram confirmed they received the package the Tuesday morning but they will only deliver it on Wedneday. I needed the package on Monday already. I asked Ram if I could rather collect the package because I needed it and they said they don't offer collections. DHL then told me they'll ask Ram to return the package to them and I could collect at 4pm, so on Tuesday I drove all the way to Spartan which was a 45 minute drive there and a 45 minute drive back. When I got there I was told my pachage wasn't there so I drove there for no reason. Then they tell me Ram will deliver the package to them the Wednesday and I can either collect or they'll deliver. The order arrived on Wedneday morning back to DHL. They told me they will deliver between 2 - 4pm for me on the Wedneday. My parcel ended up arriving after 5pm. Which is long after they said and out of my courier booking window for another company to collect. These items needed to go to Cape Town now they won't make it in time.

This has been such a frustrating experience. I'll never use DHL again.