DM
Debbie M

1 reviews | Active since Dec 2010

09 Oct 2018, 18:43

THANK YOU DHL FOR FINDING MY PARCEL

Following my post yesterday, Ms Buhle Sekoboane, from Customer Care Executive Office contacted me and informed me the parcel was indeed delivered to the wrong address. This morning the driver was sent to collect the parcel, which he thankfully did, and delivered it, intact, to us. And on top of that, as a gesture of goodwill, DHL has offered me a free of charge shipment ( up to 2Kgs , domestic and Export international only ) , anywhere in the world on the DHL Express Network . I want to thank Buhle from the bottom of my heart for rectifying the mistake so quickly and efficiently. You have certainly restored my faith in DHL. ***

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Replies (1)
DHL Express
DHL Express's reply10 Oct 2018, 07:51
Official

Dear Debbie,

Thank you very much for taking the time to send through this compliment for Buhle. I will ensure that she is recognized for her great service and I am pleased to hear that your issue has been resolved.

Kindest regards,

Avery Visagie

Customer Care Executive