NH
Natalie H
1 reviews | Active since Mar 2015
10 Sept 2022, 22:23
Terrible updates on website, parcel marked as delivered when it wasn't.
I ordered the BT21 Collab make up collection from Colourpop on the 14th of July. The tracking on the DHL website has been garbage and didn't update for 2 weeks from the 24th of August. I just got a notification on the 10th of September, at almost 10pm that my order was delivered at 9am on the 8th of September. I didn't receive anything, I got no updates on delivery until 2 days later? Myself and my boyfriend both work from home so there is always someone available to receive any deliveries. I contacted the seller on Monday the 6th as there had been no DHL updates since the 24th and I was concerned, they have not responded at all to any messages or support tickets.
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DHL Express's replyOfficial
11 Sept 2022, 08:09Dear Natalie,
Thank you for your post and for bringing this matter to our attention.
We apologize for the inconvenience this may have caused and assure you of our best efforts to rectify the matter as soon as possible.
We acknowledge the receipt of your complaint and are attending to this with the relevant department.
We assure you of our best Services at all times and will revert to you no later than 10H30 on Monday morning.
Thank you.
DHL Customer Care Department ZA | DHL Express
Thank you for your post and for bringing this matter to our attention.
We apologize for the inconvenience this may have caused and assure you of our best efforts to rectify the matter as soon as possible.
We acknowledge the receipt of your complaint and are attending to this with the relevant department.
We assure you of our best Services at all times and will revert to you no later than 10H30 on Monday morning.
Thank you.
DHL Customer Care Department ZA | DHL Express
DHL Express's reply11 Sept 2022, 08:09
Official
Dear Natalie,
Thank you for your post and for bringing this matter to our attention.
We apologize for the inconvenience this may have caused and assure you of our best efforts to rectify the matter as soon as possible.
We acknowledge the receipt of your complaint and are attending to this with the relevant department.
We assure you of our best Services at all times and will revert to you no later than 10H30 on Monday morning.
Thank you.
DHL Customer Care Department ZA | DHL Express
Thank you for your post and for bringing this matter to our attention.
We apologize for the inconvenience this may have caused and assure you of our best efforts to rectify the matter as soon as possible.
We acknowledge the receipt of your complaint and are attending to this with the relevant department.
We assure you of our best Services at all times and will revert to you no later than 10H30 on Monday morning.
Thank you.
DHL Customer Care Department ZA | DHL Express