kA
keith A
1 reviews | Active since Mar 2009
07 Jun 2021, 12:20
Terrible... until Sh...
Terrible... until Shaun Ford took command of the problem. DHL lost my parcel. Shaun found it in Amsterdam, got it sent to the correct address in the USA and kept me up to date with its movement. Thank you Shaun. You were amazing.
Helpful (0)
Replies (1)0
Replies (1)
DHL Express's replyOfficial
07 Jun 2021, 13:14Good day Keith
We sincerely apologies for the encounter you had with resolving your matter, and are truly grateful for such Superstars as Shaun.
Thank you for taking the time to inform us of the great Service you received from our Colleague
It is always a pleasure to receive such positive feedback from our Customers. I will forward your compliment to management to ensure that he receives the recognition he deserves.
Regards.
Customer Care Department | DHL Express
We sincerely apologies for the encounter you had with resolving your matter, and are truly grateful for such Superstars as Shaun.
Thank you for taking the time to inform us of the great Service you received from our Colleague
It is always a pleasure to receive such positive feedback from our Customers. I will forward your compliment to management to ensure that he receives the recognition he deserves.
Regards.
Customer Care Department | DHL Express
DHL Express's reply07 Jun 2021, 13:14
Official
Good day Keith
We sincerely apologies for the encounter you had with resolving your matter, and are truly grateful for such Superstars as Shaun.
Thank you for taking the time to inform us of the great Service you received from our Colleague
It is always a pleasure to receive such positive feedback from our Customers. I will forward your compliment to management to ensure that he receives the recognition he deserves.
Regards.
Customer Care Department | DHL Express
We sincerely apologies for the encounter you had with resolving your matter, and are truly grateful for such Superstars as Shaun.
Thank you for taking the time to inform us of the great Service you received from our Colleague
It is always a pleasure to receive such positive feedback from our Customers. I will forward your compliment to management to ensure that he receives the recognition he deserves.
Regards.
Customer Care Department | DHL Express