TERRIBLE SERVICE! Parcel 6 WEEKS overdue and no end in sight NOR any updates - EVER.

TERRIBLE SERVICE! Parcel 6 WEEKS overdue and no end in sight NOR any updates - EVER.

My parcel left the USA on 15 October and arrived in Johannesburg on 18 October. It was then chosen for inspection by customs on 20 October. The delivery date was supposed to be 22 October mind you. Since then I have had NO updates or feedback from DHL Express. I contacted DHL Express several times with no more info given than "Customs is inspecting the parcel"! In mid-November I opened a complaint case. I received several updates ending with the following email on 19 November - Good day, Mr. Moolman,

I hope you are well. I wanted to inform you that the shipment has been escalated by our case officer with Customs, and release is imminent.

Best regards,

Thank you for choosing DHL Express for your shipping needs. For tracking and information about our services, please visit our website on mydhl.express.dhl

Smanga Zondi Customer Care Executive

DHL International Pty Ltd t/a DHL Express Waterfall Logistics Precinct Pretoria Main Road Waterfall City Midrand, 2090 Gauteng South Africa Telephone ***

Since then I have been sending weekly emails asking for updates - NO RESPONSE! Best yet, the number provided for the Customer Care Executive does not exist! I assume if you're going to do business like DHL Express you have to use obsolete number to keep your staff's sanity intact.