PC
Phil C
1 reviews | Active since Mar 2024
29 Mar 2024, 09:07
Terrible service, lost documents, no communication.
Terrible service, even worse communication. I paid for a parcel to be collected in Villiersdorp and delivered to Cape Town ( (1H30Min Away). Its been seven days now. My QR code does not work, neither does my tracking number, I have sent countless emails to customer services over the last 7 days and spend hours on hold. I have heard nothing back, I have no clue where my parcel is. Obviously they do not care that my future depends on these documents which have clearly vanished, not to mention the money I paid.
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DHL Express's replyOfficial
29 Mar 2024, 10:31Dear Mr Phil Craig, Thank you for bringing this matter to our attention .
We attempted to contact you , however your mobile went straight to voicemail lite . I proceeded to forward you an email , please may you review it and respond with feedback? We apologise for the inconvenience this may have caused and assure you of our best efforts to rectify the matter as soon as possible. We acknowledge the receipt of your complaint and are attending to this with the relevant department . We assure you of our best Services at all times and look forward to your response.
Best Rgds,
DHL Customer Care Department - ZA | DHL Express DHL International Pty Ltd t/a DHL Express Waterfall Logistics Precinct, Pretoria Main Road, Waterfall City, Midrand, 2090 Gauteng South Africa *** mydhl.express.dhl/za
We attempted to contact you , however your mobile went straight to voicemail lite . I proceeded to forward you an email , please may you review it and respond with feedback? We apologise for the inconvenience this may have caused and assure you of our best efforts to rectify the matter as soon as possible. We acknowledge the receipt of your complaint and are attending to this with the relevant department . We assure you of our best Services at all times and look forward to your response.
Best Rgds,
DHL Customer Care Department - ZA | DHL Express DHL International Pty Ltd t/a DHL Express Waterfall Logistics Precinct, Pretoria Main Road, Waterfall City, Midrand, 2090 Gauteng South Africa *** mydhl.express.dhl/za
DHL Express's reply29 Mar 2024, 10:31
Official
Dear Mr Phil Craig, Thank you for bringing this matter to our attention .
We attempted to contact you , however your mobile went straight to voicemail lite . I proceeded to forward you an email , please may you review it and respond with feedback? We apologise for the inconvenience this may have caused and assure you of our best efforts to rectify the matter as soon as possible. We acknowledge the receipt of your complaint and are attending to this with the relevant department . We assure you of our best Services at all times and look forward to your response.
Best Rgds,
DHL Customer Care Department - ZA | DHL Express DHL International Pty Ltd t/a DHL Express Waterfall Logistics Precinct, Pretoria Main Road, Waterfall City, Midrand, 2090 Gauteng South Africa *** mydhl.express.dhl/za
We attempted to contact you , however your mobile went straight to voicemail lite . I proceeded to forward you an email , please may you review it and respond with feedback? We apologise for the inconvenience this may have caused and assure you of our best efforts to rectify the matter as soon as possible. We acknowledge the receipt of your complaint and are attending to this with the relevant department . We assure you of our best Services at all times and look forward to your response.
Best Rgds,
DHL Customer Care Department - ZA | DHL Express DHL International Pty Ltd t/a DHL Express Waterfall Logistics Precinct, Pretoria Main Road, Waterfall City, Midrand, 2090 Gauteng South Africa *** mydhl.express.dhl/za