Terrible Service & *********** Staff

<p>Ive been expecting a shipment. I first contacted DHL with my ID number which was required for the clearance. They claimed they were waiting for it yet they had not contacted me. I then had to call three times to request the invoice so I could make payment for duty / VAT. I was eventually sent an invoice with a link to the DHL payment portal. On entering the waybill in the portal it came up with the message that house waybill could not be found. As the payment portal clearly does not work I then made payment via EFT. On calling DHL to find out if my eft had been received and allocated I was told that the call centre agent could not deal with payment queries and I should call back the following day.</p> <p> </p> <p>I then noticed on the tracking that there was a clearance delay. I called to find out why. After my 3rd call of being put through to an extension that just rings and rings I was put on to the right person who requested that I send proof of payment for the goods in the consignment whih I did immediately to the email address they gave me. When I called back to confirm if they had received it they said it had been sent to the wrong email address. I resent it. I followed up later to be told that my proof of payment had been uploaded. On trying to call back to speak to the person I was dealing with ENOS RAKOMA, each time I ask for him, I am just put through to an extension which just rings and rings. Apparently he is the only person within DHL who can deal with the issue but is clearly uncontactable. I have now called 4 times and been put through to an extension that just rings and rings.</p>