Terrible service from Staff Members at DHL

DHL lost a shipment of mine from Germany to SA and took a week of my constant calling and emailing before it was finally admitted that stock was missing and it was DHL's fault. It has evolved into a sorry state of affairs when it has taken 19 people from DHL, 56 phone calls from my side and 61 emails from myself to the DHL staff to sort out the missing stock they lost, incorrect invoices sent to me (no VAT or Wrong Company), delayed account application, payment for missing stock, arranging of new stock, SAD documents and customs release notifications.<br> <br> The attitudes from certain staff members are terrible (when they have promised feedback and never deliver on their promises) and i have to run after them in order to get any kind of answer.