ET
Edward T
1 reviews | Active since Jan 2019
17 Oct 2019, 17:52
Terrible service from DHL Express South Africa
I opened a DHL Account and did only one shipment (which was a mess altogether until it's very late arrival) for-which I paid DHL for the not-so good service. After paying my dues IN FULL, 2 weeks later I kept getting emails that I owed DHL. Despite confirming having paid and sending proof of payments the emails kept coming. I responded and requested for someone to phone me for a verbal discussion, despite putting my number, no-one phoned. DHL Express service is terrible to say the least. My next step of course is closing this account with this useless and highly overrated company.
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Edward T's updateReviewer Update
17 Oct 2019, 18:00Unprofessional Conduct from ecom Department at DHL Express.
On Friday 14 October 2019 I phoned DHL to get a matter resolved and was in turn transferred to one Glen in the ecom department. I spent 31 minutes over the phone with the guy (for which I have got proof) and at the end he gave me a booking reference. In Monday 14 October upon following up, all the people I spoke to said the reference number I had was invalid. So my 31 minutes worth of airtime and precious time was pretty much to no avail. No-one follows up with clients at DHL, when you follow up you are told they are busy and thereafter no-one gets back to you. When you send emails, they do not respond. I guess it's high time we move to other more professional shippers.
On Friday 14 October 2019 I phoned DHL to get a matter resolved and was in turn transferred to one Glen in the ecom department. I spent 31 minutes over the phone with the guy (for which I have got proof) and at the end he gave me a booking reference. In Monday 14 October upon following up, all the people I spoke to said the reference number I had was invalid. So my 31 minutes worth of airtime and precious time was pretty much to no avail. No-one follows up with clients at DHL, when you follow up you are told they are busy and thereafter no-one gets back to you. When you send emails, they do not respond. I guess it's high time we move to other more professional shippers.
ET
Edward T's update17 Oct 2019, 18:00
Reviewer Update
Unprofessional Conduct from ecom Department at DHL Express.
On Friday 14 October 2019 I phoned DHL to get a matter resolved and was in turn transferred to one Glen in the ecom department. I spent 31 minutes over the phone with the guy (for which I have got proof) and at the end he gave me a booking reference. In Monday 14 October upon following up, all the people I spoke to said the reference number I had was invalid. So my 31 minutes worth of airtime and precious time was pretty much to no avail. No-one follows up with clients at DHL, when you follow up you are told they are busy and thereafter no-one gets back to you. When you send emails, they do not respond. I guess it's high time we move to other more professional shippers.
On Friday 14 October 2019 I phoned DHL to get a matter resolved and was in turn transferred to one Glen in the ecom department. I spent 31 minutes over the phone with the guy (for which I have got proof) and at the end he gave me a booking reference. In Monday 14 October upon following up, all the people I spoke to said the reference number I had was invalid. So my 31 minutes worth of airtime and precious time was pretty much to no avail. No-one follows up with clients at DHL, when you follow up you are told they are busy and thereafter no-one gets back to you. When you send emails, they do not respond. I guess it's high time we move to other more professional shippers.
DHL Express's replyOfficial
18 Oct 2019, 08:16Dear Edward
I appreciate that this has not been a happy encounter with DHL Express, as we strive to offer a top quality service at all times. Incidents of this nature are not taken lightly and we appreciate feedback from our valued customers in order to improve on our services.
I have tried to call you on the cell phone number provided but there was no answer. I will be sending you an email with my contact details please contact me when you are available.
Kind Regards
Lebogang Madihlaba
I appreciate that this has not been a happy encounter with DHL Express, as we strive to offer a top quality service at all times. Incidents of this nature are not taken lightly and we appreciate feedback from our valued customers in order to improve on our services.
I have tried to call you on the cell phone number provided but there was no answer. I will be sending you an email with my contact details please contact me when you are available.
Kind Regards
Lebogang Madihlaba
DHL Express's reply18 Oct 2019, 08:16
Official
Dear Edward
I appreciate that this has not been a happy encounter with DHL Express, as we strive to offer a top quality service at all times. Incidents of this nature are not taken lightly and we appreciate feedback from our valued customers in order to improve on our services.
I have tried to call you on the cell phone number provided but there was no answer. I will be sending you an email with my contact details please contact me when you are available.
Kind Regards
Lebogang Madihlaba
I appreciate that this has not been a happy encounter with DHL Express, as we strive to offer a top quality service at all times. Incidents of this nature are not taken lightly and we appreciate feedback from our valued customers in order to improve on our services.
I have tried to call you on the cell phone number provided but there was no answer. I will be sending you an email with my contact details please contact me when you are available.
Kind Regards
Lebogang Madihlaba