Terrible service from DHL "Express"
<p>In August, a parcel delivery from Makro being sent via DHL was lost - I eventually went to collect a replacement myself. </p> <p>Now, I have been awaiting another delivery. The parcel arrived in Jhb 2 Fridays ago. No-one contacted me to arrange payment of customs - only when I phones on the Tuesday was the process initiated. Now that the parcel has been released from customs, the parcel is being sent back and forth in Joburg because apparently you don't know where it must be delivered. I am certain the originating company gave you those details. No-one has bothered to phone or email to confirm the delivery address.</p> <p>I am VERY disappointed with this level of service.</p>
Dear Jenny
I do understand that this was not a pleasant encounter with DHL and I would like to sincerely apologise about all the frustration you had to go through as this is not the type of service that we pride ourselves in.
I am also glad that this complaint has been resolved.
Kind Regards
Nosicelo Manentsa
Dear Jenny
I do understand that this was not a pleasant encounter with DHL and I would like to sincerely apologise about all the frustration you had to go through as this is not the type of service that we pride ourselves in.
I am also glad that this complaint has been resolved.
Kind Regards
Nosicelo Manentsa