CJ
Craig J
1 reviews | Active since Jul 2019
30 Jul 2019, 10:45
Terrible service from DHL
I have had a shipment in dispute waiting for custom clearance since beginning of July. I have sent numerous emails and made numerous calls. No one has the decency to reply to me. The people I have dealt with are: Caswell Disoloane; Keith Meyer and Enos Rakoma. I suggest that anyone importing goods should avoid DHL at all costs
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Replies (2)
DHL Express's replyOfficial
30 Jul 2019, 11:44 Dear Craig,
Thank you taking the time to write to us.
On behalf of DHL Express, I would like to apologize for the undoubted inconvenience the delay in delivery of the above shipment has caused.
I have received your complaint and I am looking into it. Please allow me sometime to investigate the matter and get it resolved.
We can assure you that Jed Michaletos, our DHL Express Managing Director personally reads all correspondence sent to the Straight to the Top executive customer care team and details of this correspondence is discussed amongst the Senior Management team at DHL Express to ensure we are focusing on continuous improvement areas within our business so that we can deliver on our promise of “Excellence. Simply Delivered.”
Please expect an update from me no later than 14H00 today.
Regards.
Avery VisagieCustomer Care Executive
Thank you taking the time to write to us.
On behalf of DHL Express, I would like to apologize for the undoubted inconvenience the delay in delivery of the above shipment has caused.
I have received your complaint and I am looking into it. Please allow me sometime to investigate the matter and get it resolved.
We can assure you that Jed Michaletos, our DHL Express Managing Director personally reads all correspondence sent to the Straight to the Top executive customer care team and details of this correspondence is discussed amongst the Senior Management team at DHL Express to ensure we are focusing on continuous improvement areas within our business so that we can deliver on our promise of “Excellence. Simply Delivered.”
Please expect an update from me no later than 14H00 today.
Regards.
Avery VisagieCustomer Care Executive
DHL Express's reply30 Jul 2019, 11:44
Official
Dear Craig,
Thank you taking the time to write to us.
On behalf of DHL Express, I would like to apologize for the undoubted inconvenience the delay in delivery of the above shipment has caused.
I have received your complaint and I am looking into it. Please allow me sometime to investigate the matter and get it resolved.
We can assure you that Jed Michaletos, our DHL Express Managing Director personally reads all correspondence sent to the Straight to the Top executive customer care team and details of this correspondence is discussed amongst the Senior Management team at DHL Express to ensure we are focusing on continuous improvement areas within our business so that we can deliver on our promise of “Excellence. Simply Delivered.”
Please expect an update from me no later than 14H00 today.
Regards.
Avery VisagieCustomer Care Executive
Thank you taking the time to write to us.
On behalf of DHL Express, I would like to apologize for the undoubted inconvenience the delay in delivery of the above shipment has caused.
I have received your complaint and I am looking into it. Please allow me sometime to investigate the matter and get it resolved.
We can assure you that Jed Michaletos, our DHL Express Managing Director personally reads all correspondence sent to the Straight to the Top executive customer care team and details of this correspondence is discussed amongst the Senior Management team at DHL Express to ensure we are focusing on continuous improvement areas within our business so that we can deliver on our promise of “Excellence. Simply Delivered.”
Please expect an update from me no later than 14H00 today.
Regards.
Avery VisagieCustomer Care Executive
CJ
Craig J's updateReviewer Update
30 Jul 2019, 17:30I must say that I have since received a great response and have had my problems sorted out. I thank you for the effort!!
CJ
Craig J's update30 Jul 2019, 17:30
Reviewer Update
I must say that I have since received a great response and have had my problems sorted out. I thank you for the effort!!