1 reviews | Active since Mar 2017
Terrible service for a lot of money
<p>I recently ordered items as a 21st present for my son's 21st. DHL sat on the items in customs for over a week because they needed a detailed product description - but did not bother to phone or email me! </p> <p>Then they tried to cheat me by charging me customs duty on the product total and their courier fee. When I queried it the agent told me that's the way its done. He then bumped up the invoice total by another R500 which raised the customs duty even further! It took a bunch of emails to managers and customer (lack of) service to get the customs duty lowered. How many others have just paid the customs duty total without querying it?</p> <p>I still had to pay for a premium service which was a failure because the parcel did not arrive in time for my son's 21st birthday - because DHL did not bother to get hold of me to release it from customs. I have tried asking for feedback on this and a refund and ... guess what.... they have gone silent on me! </p>
Dear Tania
I would like to profusely apologise about the way your delivery and complaint was handled.
Please be advised that this is not taken lightly and will be able to give you more information on Monday as I need to do more investigations.
Kind Regards
Nosicelo Manentsa
Customer Care Executive
Dear Tania
I would like to profusely apologise about the way your delivery and complaint was handled.
Please be advised that this is not taken lightly and will be able to give you more information on Monday as I need to do more investigations.
Kind Regards
Nosicelo Manentsa
Customer Care Executive
Dear Tania
I would like to profusely apologise about the way your delivery and complaint was handled.
Please be advised that this is not taken lightly and will be able to give you more information on Monday as I need to do more investigations.
Kind Regards
Nosicelo Manentsa
Customer Care Executive
Dear Tania
I would like to profusely apologise about the way your delivery and complaint was handled.
Please be advised that this is not taken lightly and will be able to give you more information on Monday as I need to do more investigations.
Kind Regards
Nosicelo Manentsa
Customer Care Executive
Dear Tania
I would like to profusely apologise about the way your delivery and complaint was handled.
Please be advised that this is not taken lightly and will be able to give you more information on Monday as I need to do more investigations.
Kind Regards
Nosicelo Manentsa
Customer Care Executive
Dear Tania
I would like to profusely apologise about the way your delivery and complaint was handled.
Please be advised that this is not taken lightly and will be able to give you more information on Monday as I need to do more investigations.
Kind Regards
Nosicelo Manentsa
Customer Care Executive
Dear Tania
I would like to profusely apologise about the way your delivery and complaint was handled.
Please be advised that this is not taken lightly and will be able to give you more information on Monday as I need to do more investigations.
Kind Regards
Nosicelo Manentsa
Customer Care Executive
Dear Tania
I would like to profusely apologise about the way your delivery and complaint was handled.
Please be advised that this is not taken lightly and will be able to give you more information on Monday as I need to do more investigations.
Kind Regards
Nosicelo Manentsa
Customer Care Executive
Dear Tania
I would like to profusely apologise about the way your delivery and complaint was handled.
Please be advised that this is not taken lightly and will be able to give you more information on Monday as I need to do more investigations.
Kind Regards
Nosicelo Manentsa
Customer Care Executive
Dear Tania
I would like to profusely apologise about the way your delivery and complaint was handled.
Please be advised that this is not taken lightly and will be able to give you more information on Monday as I need to do more investigations.
Kind Regards
Nosicelo Manentsa
Customer Care Executive
Many thanks for the successful resolution of this issue. Tania
Many thanks for the successful resolution of this issue. Tania