ES
Erica S
1 reviews | Active since Jul 2010
08 Dec 2020, 08:06
TERRIBLE SERVICE
To Whom it may reach. This has got to be thee WORST service I have received EVER! I ordered something online not realizing it was over seas (My stupidity, i know.) My parcel was 1st lost in Frankfurt and now appears to have got lost in transit AGAIN. The only feedback I got was from PostNet who tried tracking my parcel with DHL but to no avail. eCommerce is not available in South Africa as per below, taken from the DHL website, BUT they are however a division of DHL. My company has used DHL numerous times to ship samples to and from India etc. I would like to know what DHL and Couples Choice plan on doing about this mess?
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Replies (1)
DHL Express's replyOfficial
08 Dec 2020, 09:34Dear Erica,
Thank you for writing to us at DHL Express.
Looking at the tracking number mentioned below, I can confirm that your shipment is moving as part of the services called DHL Paket, under the DHL Deutsche Post Banner. This parcel did not move on the Express network but via Global Mail.
These shipments are handed over to the Local Postal services in each country to handle the delivery . You need to contact the Post office on either *** or by phone on ***, quote your tracking number. The consultant will be able to provide you with the delivery information required to confirm when you can expect receipt of your shipment.
https://parcelsapp.com/en/tracking/, to track your type of shipment.
I sincerely regret and inconvenience that may have been caused by this matter. I hope the above information is helpful.
Regards.Avery Visagie Customer Care Executive ZA | DHL Express
Thank you for writing to us at DHL Express.
Looking at the tracking number mentioned below, I can confirm that your shipment is moving as part of the services called DHL Paket, under the DHL Deutsche Post Banner. This parcel did not move on the Express network but via Global Mail.
These shipments are handed over to the Local Postal services in each country to handle the delivery . You need to contact the Post office on either *** or by phone on ***, quote your tracking number. The consultant will be able to provide you with the delivery information required to confirm when you can expect receipt of your shipment.
https://parcelsapp.com/en/tracking/, to track your type of shipment.
I sincerely regret and inconvenience that may have been caused by this matter. I hope the above information is helpful.
Regards.Avery Visagie Customer Care Executive ZA | DHL Express
DHL Express's reply08 Dec 2020, 09:34
Official
Dear Erica,
Thank you for writing to us at DHL Express.
Looking at the tracking number mentioned below, I can confirm that your shipment is moving as part of the services called DHL Paket, under the DHL Deutsche Post Banner. This parcel did not move on the Express network but via Global Mail.
These shipments are handed over to the Local Postal services in each country to handle the delivery . You need to contact the Post office on either *** or by phone on ***, quote your tracking number. The consultant will be able to provide you with the delivery information required to confirm when you can expect receipt of your shipment.
https://parcelsapp.com/en/tracking/, to track your type of shipment.
I sincerely regret and inconvenience that may have been caused by this matter. I hope the above information is helpful.
Regards.Avery Visagie Customer Care Executive ZA | DHL Express
Thank you for writing to us at DHL Express.
Looking at the tracking number mentioned below, I can confirm that your shipment is moving as part of the services called DHL Paket, under the DHL Deutsche Post Banner. This parcel did not move on the Express network but via Global Mail.
These shipments are handed over to the Local Postal services in each country to handle the delivery . You need to contact the Post office on either *** or by phone on ***, quote your tracking number. The consultant will be able to provide you with the delivery information required to confirm when you can expect receipt of your shipment.
https://parcelsapp.com/en/tracking/, to track your type of shipment.
I sincerely regret and inconvenience that may have been caused by this matter. I hope the above information is helpful.
Regards.Avery Visagie Customer Care Executive ZA | DHL Express