DS
Dewald S
1 reviews | Active since Dec 2019
03 Sept 2020, 07:52
Terrible service!!
I ordered a parcel from Amazon on 6 August, the shipment arrived in South Africa on 9 August. Customs had a query on the parcel and I duly provided all the information to DHL (after calling DHL, because they do not bother to contact customers, despite having all my details) To date the parcel has not been cleared, this is beyond shocking. The customer service is terrible, no care attitude. It is a pity I cannot choose the courier with Amazon, because I would NEVER choose DHL if I had a choice.
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DHL Express's replyOfficial
03 Sept 2020, 08:55Dear Dewald Strauss,
I trust this mail finds you well and safe.
Thank you for bringing your complaint to our attention, I sincerely apologise for the manner in which this has been handled.
I can assure you we at DHL, take great pride in ensuring our customers have a satisfying experience with our services.
Please allow me a chance to investigate this with further and I will revert to you within the next 24 working hours.
Thank you.
Kind Regards,
On behalf of the MD office.
Busisiwe Sithole
DHL Express's reply03 Sept 2020, 08:55
Official
Dear Dewald Strauss,
I trust this mail finds you well and safe.
Thank you for bringing your complaint to our attention, I sincerely apologise for the manner in which this has been handled.
I can assure you we at DHL, take great pride in ensuring our customers have a satisfying experience with our services.
Please allow me a chance to investigate this with further and I will revert to you within the next 24 working hours.
Thank you.
Kind Regards,
On behalf of the MD office.
Busisiwe Sithole