TERRIBLE SERVICE/COMPANY LOOSES MY DOCUMENTS

Item: DHL Express
Rating: 2
Author: Hafieza A

I SENT DOCUMENTS ON SATURDAY 31 OCTOBER 2015 WITH DHL EXPRESS THAT WERE PROMISED TO ME THAT IT WILL BE DELIVERED WEDNESDAY 04 NOVEMBER 2015 IF I TRACK THE DOCUMENT IT SAYS IT IS STILL IN JHB AND HASNT LEFT IF I CALL DHL THEY KEEP TELLING ME THEY TRYING TO FIND THE DOCUMENT THEY WILL GET BACK TO ME ... THIS IS PATHETIC SERVICE AND YOU TRUST THESE PEOPLE WITH IMPORTANT DOCUMENTS AND THEY JUST LOOSE IT AND NO ONE CAN ASSIST WITH A MANAGERS NUMBER!!! SERIOUSLY ****** OFF DISGRUNTLED EX CLIENT!!!

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Replies (1)

DHL Express's replyOfficial

04 Nov 2015, 17:00

Hello Fiez,

Dear Hafieza,

Thank you for bringing this matter to our attention.

Please allow us to investigate the matter with the relevant department and then provide you additional feedback.

Please accept the apologies of Dhl for the inconvenience that this matter has caused you.

Thank you & Kind Regards,
_____________________________________________________________
Ms Buhle.Sekoboane
Customer Care Executive Office

DHL Express's reply04 Nov 2015, 17:00

Official