Terrible service/communication from DHL Rep not issuing refund

<p>Hi,</p> <p> </p> <p>AWB ********** 554.</p> <p> </p> <p>On 6 Dec I contacted DHL (Representative: GCOBISA ZANGQA) to inform them that a duplicate payment had been made.</p> <p> </p> <p>Only after 3 emails to her thereafter and 7 days, she just sent a refund form for me to fill in. </p> <p> </p> <p>SINCE THEN I have sent 6 emails to GCOBISA ZANGQA requesting an update for the refund but NO RESPONSE.</p> <p> </p> <p>This is by far the most terrible service I have received from any logistics company. People like GCOBISA ZANGQA is why you receive very bad reviews and loose clients.</p> <p> </p> <p>I need someone to contact us in order to issue our refund as this is not up to standard AT ALL.</p>