1 reviews | Active since Feb 2018
Terrible service by seemingly *********** personnel!
Terrible service by seemingly *********** personnel!
A warranty replacement parcel arrived for me from a supplier in the UK around 8 weeks ago. I was advised by DHL that the parcel was available, however there was an outstanding duty amount that needed to be settled before they would release the parcel for delivery- The outstanding amount was substantially more than the value of the item itself. I have tried to explain that this was a warranty replacement item with no charge from the supplier. I have even sent a copy of the invoice and credit note numerous times as proof of the fact. After numerous emails and phone calls, I have now given up with DHL and have advised them to send the parcel back to the supplier in the UK. I have never experienced a level of incompetence and lack of willingness to address a simple issue from any such service provider.
I would definitely not recommend DHL for any local or international courier services!
Thank you for your post. Please accept my sincere apology for the inconvenience that may have been caused by this matter.
I have received your complaint and we are looking into it. Please allow me some time to investigate and get the matter resolved.
Please expect an email from me shortly.
Kind regards,Avery Visagie Customer Care Executive ZA | DHL Express
Thank you for your post. Please accept my sincere apology for the inconvenience that may have been caused by this matter.
I have received your complaint and we are looking into it. Please allow me some time to investigate and get the matter resolved.
Please expect an email from me shortly.
Kind regards,Avery Visagie Customer Care Executive ZA | DHL Express
Thank you Avery for addressing this issue in the professional manner in which you did.
Although it took a few days to gather the correct information and get this issue resolved, Avery kept me well informed at all times and was always polite in the email correspondence, this despite, what must have been a very trivial and yet frustrating issue to deal with.
The parcel has been successfully delivered, and you, Avery Visage, have single handedly restored some of my confidence in DHL... Your organization needs more people like you.
Many thanks,
Zane Jones
Thank you Avery for addressing this issue in the professional manner in which you did.
Although it took a few days to gather the correct information and get this issue resolved, Avery kept me well informed at all times and was always polite in the email correspondence, this despite, what must have been a very trivial and yet frustrating issue to deal with.
The parcel has been successfully delivered, and you, Avery Visage, have single handedly restored some of my confidence in DHL... Your organization needs more people like you.
Many thanks,
Zane Jones