JR
Jacques R

1 reviews | Active since Nov 2015

05 Nov 2025, 13:02

Terrible service by DHL.

Ahhh....DHL!

Dhl trying to charge waaaayyyy more than they should on my customs sheet. When I enquired, I was asked to please let them know what is wrong as they clearly dont know. I pointed it out. They keep saying its correct until I showed them a previous customs sheet which clearly states they have made a mistake. Then I even called in and spoke to someone else, same story. Sent in proof and here we are. The silence is deafening. It's unbelievable how nobody at DHL can see the clear mistake on their part. I need my shipment, and now its just stuck at the warehouse and absolutely nobody is reaching out. Terrible service, and I am being kind saying that..

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Replies (1)
DHL Express
DHL Express's reply05 Nov 2025, 14:15
Official
Dear Jacques

We appreciate your bringing this issue to our attention.

Please accept our apologies for any inconvenience caused. We are committed to resolving the matter promptly and have already engaged the appropriate department. Rest assured, we are dedicated to providing you with our finest services at all times and will follow up with you within the next two hours.

Kind Regards Customer Care Executive   DHL International Pty Ltd t/a DHL Express Waterfall Logistics PrecinctPretoria Main RoadWaterfall CityMidrand, 2090GautengSouth Africa Telephone ***