1 reviews | Active since Oct 2016
TERRIBLE SERVICE AND *********** STAFF
<p>Consumers should be aware that DHL submits incorrect information to Customs and therefore Consumers end up paying more than they should for Customs and duties. The Customer Care services does not really care about the customers as they just request payment even if the amounts are incorrect. All i requested was a correct invoice but they have a dont care attitude. I have paid twice and now they are asking me to pay the third time but furnished me with an incorrect invoice. I have already complained but I still have not been assisted. All they state is that my shipment will be moved to a Government storage facility if I do not pay without acknowledging that the amounts are incorrect. </p>
Dear Sharlet,
Once again , please accept my sincerest apologies regarding the manner in which the clearance of your freight has been handled .
As discussed, our import team are currently offline this morning and therefore have limited visibility on the progress of your case – As soon as we are up and running I will contact you again with an update on the matter. I understand your frustration with the delayed delivery of your freight and am terribly sorry for the inconvenience - In as much as we endeavor for positive customer experiences we do not control the customs clearance process. The transit times quoted on our shipments is dependent on customs clearance and the customs authorities in the country.
Please find my details below should you require to get in contact with me .
Kind Regards,
Ms Buhle.Sekoboane
Customer Care Executive – Executive office
Dear Sharlet,
Once again , please accept my sincerest apologies regarding the manner in which the clearance of your freight has been handled .
As discussed, our import team are currently offline this morning and therefore have limited visibility on the progress of your case – As soon as we are up and running I will contact you again with an update on the matter. I understand your frustration with the delayed delivery of your freight and am terribly sorry for the inconvenience - In as much as we endeavor for positive customer experiences we do not control the customs clearance process. The transit times quoted on our shipments is dependent on customs clearance and the customs authorities in the country.
Please find my details below should you require to get in contact with me .
Kind Regards,
Ms Buhle.Sekoboane
Customer Care Executive – Executive office
Hi Sharleta,
Thank you for your payment , the proof of payment has been received and the funds have been submitted to Customs for clearance .
We will follow up on the matter until the parcel has been delivered .
We hope that matter has now been finalized.
Kind Regards, ms buhle.S
Hi Sharleta,
Thank you for your payment , the proof of payment has been received and the funds have been submitted to Customs for clearance .
We will follow up on the matter until the parcel has been delivered .
We hope that matter has now been finalized.
Kind Regards, ms buhle.S