SF
Simon F
1 reviews | Active since Aug 2012
24 Mar 2025, 13:55
Terrible Service
They collected my passport VFS and it's nearly a week, ended up handing my parcel to a third party - further delaying the process.
Helpful (0)
Replies (5)0
Replies (5)
DHL Express's replyOfficial
24 Mar 2025, 16:24 Dear Simon
We appreciate your bringing this issue to our attention.
Please accept our apologies for any inconvenience caused. We are committed to resolving the matter promptly and have already engaged the appropriate department. Rest assured, we are dedicated to providing you with our finest services at all times and will follow up with you. please provide the waybill number
Kind Regards,
Customer Care Team | DHL Express ZA | DHL Express
DHL International Pty Ltd t/a DHL Express
Waterfall Logistics Precinct,
Pretoria Main Road,
Waterfall City,
Midrand, 2090
Gauteng
South Africa
DHL Express's reply24 Mar 2025, 16:24
Official
Dear Simon
We appreciate your bringing this issue to our attention.
Please accept our apologies for any inconvenience caused. We are committed to resolving the matter promptly and have already engaged the appropriate department. Rest assured, we are dedicated to providing you with our finest services at all times and will follow up with you. please provide the waybill number
Kind Regards,
Customer Care Team | DHL Express ZA | DHL Express
DHL International Pty Ltd t/a DHL Express
Waterfall Logistics Precinct,
Pretoria Main Road,
Waterfall City,
Midrand, 2090
Gauteng
South Africa
SF
Simon F's updateReviewer Update
24 Mar 2025, 16:29To be honest, your service wasn't great. More than a week to have my parcel and you give the parcel to RAM - they're known for their poor service (adding 4 more days to an already late parcel).
Waybill: ***
Waybill: ***
SF
Simon F's update24 Mar 2025, 16:29
Reviewer Update
To be honest, your service wasn't great. More than a week to have my parcel and you give the parcel to RAM - they're known for their poor service (adding 4 more days to an already late parcel).
Waybill: ***
Waybill: ***
DHL Express's replyOfficial
25 Mar 2025, 07:16Dear Simon,
Thank you for the waybill, an agent will be in contact with you this morning.
Kind Regards,
Thank you for the waybill, an agent will be in contact with you this morning.
Kind Regards,
Customer Care Executive ZA | DHL Express
DHL International Pty Ltd t/a DHL Express
Waterfall Logistics Precinct
Pretoria Main Road,
Waterfall City
Midrand, 2090
Gauteng
South Africa
DHL Express's reply25 Mar 2025, 07:16
Official
Dear Simon,
Thank you for the waybill, an agent will be in contact with you this morning.
Kind Regards,
Thank you for the waybill, an agent will be in contact with you this morning.
Kind Regards,
Customer Care Executive ZA | DHL Express
DHL International Pty Ltd t/a DHL Express
Waterfall Logistics Precinct
Pretoria Main Road,
Waterfall City
Midrand, 2090
Gauteng
South Africa
SF
Simon F's updateReviewer Update
26 Mar 2025, 16:25Thanks Sade Eiman for your follow up and assistance. You handled the entire process professionally!
SF
Simon F's update26 Mar 2025, 16:25
Reviewer Update
Thanks Sade Eiman for your follow up and assistance. You handled the entire process professionally!
DHL Express's replyOfficial
26 Mar 2025, 17:21Dear Simon
We value the opportunity to address your concerns and sincerely appreciate the chance to improve your experience by successfully resolving your query. At DHL, we are committed to continuous improvement and highly value your feedback as a valued customer. Thank you for entrusting us with your feedback and allowing us to enhance our services. It was only my pleasure to have assisted you.
We value the opportunity to address your concerns and sincerely appreciate the chance to improve your experience by successfully resolving your query. At DHL, we are committed to continuous improvement and highly value your feedback as a valued customer. Thank you for entrusting us with your feedback and allowing us to enhance our services. It was only my pleasure to have assisted you.
Kind Regards,
Sade Eiman
Customer Care Executive ZA | DHL Express ZA | DHL Express
DHL International Pty Ltd t/a DHL Express
Waterfall Logistics Precinct,
Pretoria Main Road,
Waterfall City,
Midrand, 2090
Gauteng
South Africa
DHL Express's reply26 Mar 2025, 17:21
Official
Dear Simon
We value the opportunity to address your concerns and sincerely appreciate the chance to improve your experience by successfully resolving your query. At DHL, we are committed to continuous improvement and highly value your feedback as a valued customer. Thank you for entrusting us with your feedback and allowing us to enhance our services. It was only my pleasure to have assisted you.
We value the opportunity to address your concerns and sincerely appreciate the chance to improve your experience by successfully resolving your query. At DHL, we are committed to continuous improvement and highly value your feedback as a valued customer. Thank you for entrusting us with your feedback and allowing us to enhance our services. It was only my pleasure to have assisted you.
Kind Regards,
Sade Eiman
Customer Care Executive ZA | DHL Express ZA | DHL Express
DHL International Pty Ltd t/a DHL Express
Waterfall Logistics Precinct,
Pretoria Main Road,
Waterfall City,
Midrand, 2090
Gauteng
South Africa