NM
Nazeefah M
1 reviews | Active since Jul 2018
21 Jan 2019, 21:21
Terrible service
My tracking has not been updated since the 27th of December. I ordered from the U.S. for package to be delivered in South Africa. It is now the 21st of January and still no package. How long will this take? I've sent multiple requests to be contacted and still nothing at all. No one contacts me.
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DHL Express's replyOfficial
22 Jan 2019, 07:36Good morning Nazeefah,
Thank you for contacting DHL Express.
Please note that these shipment do not transit with DHL Express but a more affordable service by Economy Service - Via Global mail. Currently your shipment is at the Sort facility in the United States. I kindly ask that you contact your supplier to enquire with DHL global mail in the US to determine the shipments location and reason for delay as the shipment is still at origin. The contact number for DHL Global mail in the US is ***
DHL assist’s by transiting these shipments into their destination countries, but upon arrival they are handed over to your Local Post office to deliver. Unfortunately due to Service selected for these parcels, DHL Express does not have visibility on the transit of these shipments. You can follow up Global mail directly on ***and they will assist you with current status of your shipment, as well as a local tracking number you can use when tracking your shipment with the Post office once the shipment enters South Africa .
South African Post Office on *** /***
I hope the above information has been of great help.
Mulondi Dzebu Customer Care Executive DHL Express DHL House Cnr Van Acht and Fabriek Roads Isando, South Africa *** www.dhl.com
Thank you for contacting DHL Express.
Please note that these shipment do not transit with DHL Express but a more affordable service by Economy Service - Via Global mail. Currently your shipment is at the Sort facility in the United States. I kindly ask that you contact your supplier to enquire with DHL global mail in the US to determine the shipments location and reason for delay as the shipment is still at origin. The contact number for DHL Global mail in the US is ***
DHL assist’s by transiting these shipments into their destination countries, but upon arrival they are handed over to your Local Post office to deliver. Unfortunately due to Service selected for these parcels, DHL Express does not have visibility on the transit of these shipments. You can follow up Global mail directly on ***and they will assist you with current status of your shipment, as well as a local tracking number you can use when tracking your shipment with the Post office once the shipment enters South Africa .
South African Post Office on *** /***
I hope the above information has been of great help.
Mulondi Dzebu Customer Care Executive DHL Express DHL House Cnr Van Acht and Fabriek Roads Isando, South Africa *** www.dhl.com
DHL Express's reply22 Jan 2019, 07:36
Official
Good morning Nazeefah,
Thank you for contacting DHL Express.
Please note that these shipment do not transit with DHL Express but a more affordable service by Economy Service - Via Global mail. Currently your shipment is at the Sort facility in the United States. I kindly ask that you contact your supplier to enquire with DHL global mail in the US to determine the shipments location and reason for delay as the shipment is still at origin. The contact number for DHL Global mail in the US is ***
DHL assist’s by transiting these shipments into their destination countries, but upon arrival they are handed over to your Local Post office to deliver. Unfortunately due to Service selected for these parcels, DHL Express does not have visibility on the transit of these shipments. You can follow up Global mail directly on ***and they will assist you with current status of your shipment, as well as a local tracking number you can use when tracking your shipment with the Post office once the shipment enters South Africa .
South African Post Office on *** /***
I hope the above information has been of great help.
Mulondi Dzebu Customer Care Executive DHL Express DHL House Cnr Van Acht and Fabriek Roads Isando, South Africa *** www.dhl.com
Thank you for contacting DHL Express.
Please note that these shipment do not transit with DHL Express but a more affordable service by Economy Service - Via Global mail. Currently your shipment is at the Sort facility in the United States. I kindly ask that you contact your supplier to enquire with DHL global mail in the US to determine the shipments location and reason for delay as the shipment is still at origin. The contact number for DHL Global mail in the US is ***
DHL assist’s by transiting these shipments into their destination countries, but upon arrival they are handed over to your Local Post office to deliver. Unfortunately due to Service selected for these parcels, DHL Express does not have visibility on the transit of these shipments. You can follow up Global mail directly on ***and they will assist you with current status of your shipment, as well as a local tracking number you can use when tracking your shipment with the Post office once the shipment enters South Africa .
South African Post Office on *** /***
I hope the above information has been of great help.
Mulondi Dzebu Customer Care Executive DHL Express DHL House Cnr Van Acht and Fabriek Roads Isando, South Africa *** www.dhl.com