1 reviews | Active since Nov 2016
Terrible service
<p>We booked an express pickup on Thursday. DHL insisted on an additional R300 total cost R757 for an envelope to Canada. Had to be paid in advance. Pickup was supposed to happen friday before 12. No pickup! Envelope only picked up on Monday. Terrible overpriced service, Use somebody else. Envelope still not there.</p>
Good afternoon Russel,
Our sincere apologies for the inconvenience you may be experiencing in this regard. DHL Express strives to offer a top quality service at all times and we thank you for bringing this matter to our attention. I trust we will be allowed an opportunity to restore your faith in our service.
In order fro me to assist you accordingly, please provide me with your tracking so we can identify the problem causing a delay with the delivery of your shipment.
I will also investigate the reason for the delay in the collection of the documents and provide you with feedback accordingly.
Please refer to your email for further communication.
Kind regards,
Charmaine Ram
Customer Care Executive
DHL Express
Good afternoon Russel,
Our sincere apologies for the inconvenience you may be experiencing in this regard. DHL Express strives to offer a top quality service at all times and we thank you for bringing this matter to our attention. I trust we will be allowed an opportunity to restore your faith in our service.
In order fro me to assist you accordingly, please provide me with your tracking so we can identify the problem causing a delay with the delivery of your shipment.
I will also investigate the reason for the delay in the collection of the documents and provide you with feedback accordingly.
Please refer to your email for further communication.
Kind regards,
Charmaine Ram
Customer Care Executive
DHL Express