TH
Talia H
1 reviews | Active since Oct 2013
04 Feb 2015, 18:59
Terrible service
I have a parcel which arrived here 10 days ago and has not been delivered . There has been no communication at all or follow up from DHL . There service is so bad , the call centre is very rude and not willing to help . The postal service is probably quicker !!
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Replies (1)
DHL Express's replyOfficial
04 Feb 2015, 19:16Hello taliahirsch,
I do apologize for the experience you have had with our company. I understand that this incident has been a great disappointment to you and I assure you that this matter has not been taken lightly and is in no way reflective of the level of service that DHL Express prides itself in.
Following our telephone discussion, I can assure you of the following:
? Your payment on customs duty and taxes has been received and processed.
? Your shipment has now cleared through customs.
? You can expect delivery tomorrow by no later than 9 am.
I will continue to monitor the progress of your shipment and provide you with regular updates. As a gesture of goodwill, please consider me your designated contact when it comes to all matters concerning DHL.
Please do not hesitate to contact us should you require assistance.
Regards
Khensane Tshuma
Quality Advisor
DHL Express
I do apologize for the experience you have had with our company. I understand that this incident has been a great disappointment to you and I assure you that this matter has not been taken lightly and is in no way reflective of the level of service that DHL Express prides itself in.
Following our telephone discussion, I can assure you of the following:
? Your payment on customs duty and taxes has been received and processed.
? Your shipment has now cleared through customs.
? You can expect delivery tomorrow by no later than 9 am.
I will continue to monitor the progress of your shipment and provide you with regular updates. As a gesture of goodwill, please consider me your designated contact when it comes to all matters concerning DHL.
Please do not hesitate to contact us should you require assistance.
Regards
Khensane Tshuma
Quality Advisor
DHL Express
DHL Express's reply04 Feb 2015, 19:16
Official
Hello taliahirsch,
I do apologize for the experience you have had with our company. I understand that this incident has been a great disappointment to you and I assure you that this matter has not been taken lightly and is in no way reflective of the level of service that DHL Express prides itself in.
Following our telephone discussion, I can assure you of the following:
? Your payment on customs duty and taxes has been received and processed.
? Your shipment has now cleared through customs.
? You can expect delivery tomorrow by no later than 9 am.
I will continue to monitor the progress of your shipment and provide you with regular updates. As a gesture of goodwill, please consider me your designated contact when it comes to all matters concerning DHL.
Please do not hesitate to contact us should you require assistance.
Regards
Khensane Tshuma
Quality Advisor
DHL Express
I do apologize for the experience you have had with our company. I understand that this incident has been a great disappointment to you and I assure you that this matter has not been taken lightly and is in no way reflective of the level of service that DHL Express prides itself in.
Following our telephone discussion, I can assure you of the following:
? Your payment on customs duty and taxes has been received and processed.
? Your shipment has now cleared through customs.
? You can expect delivery tomorrow by no later than 9 am.
I will continue to monitor the progress of your shipment and provide you with regular updates. As a gesture of goodwill, please consider me your designated contact when it comes to all matters concerning DHL.
Please do not hesitate to contact us should you require assistance.
Regards
Khensane Tshuma
Quality Advisor
DHL Express