1 reviews | Active since Aug 2023
Terrible customer service.
Absolutely terrible communication from this company. I booked a parcel to be picked up for Friday last week. The website allowed me to specify a time, I did so (9-11) the parcel was supposed to be delivered by Tuesday according to their website. I called on Friday only to be told that they use a 3rd party company to assist but it will be collected. I followed up again on Monday only to be told the same thing. Finally it got picked up late afternoon on Monday with no chance of the parcel arriving by Tuesday. I contacted them on Tuesday for an update to be advised that the parcel is still with the 3rd party. I asked if they had my contact details and email address which they confirmed they did but they did not bother to contact me once. It is now Thursday again and still the parcel is with the 3rd party. What is the point of me booking with DHL if you cannot deliver the service that is listed on your website. Easily the worst communication from a delivery company.
I was told that the HS codes were outstanding I updated the form and sent it in on Monday morning. I called back to be told everything is fine we will get the shipment up soon. Then I call back still nothing. I finally get a call after 3pm on Tuesday to be told that another form needs to be amended. I amend the form and send it back within 10 minutes. I check today and again the package is on hold. I call more than twice and finally get told that the HS codes are missing. HOW IS THIS possible if I gave it to your team on Monday. I am really tired of this. The parcel is for medication for a 70 year old woman. It is her blood pressure and diabetic medication. She cannot get it over the counter in Ireland. She has had a script filled twice both for a week expecting that DHL will do their job and deliver the parcel. Now she has been told she cannot re fill the script so that means she will have no blood pressure medication or diabetes medication.
I am honestly considering legal action at this point. If something happens to my mother I promise you I will sue DHL and publish this interaction with the relevant news authorities and I will also further put this on multiple social media platforms.
I was told that the HS codes were outstanding I updated the form and sent it in on Monday morning. I called back to be told everything is fine we will get the shipment up soon. Then I call back still nothing. I finally get a call after 3pm on Tuesday to be told that another form needs to be amended. I amend the form and send it back within 10 minutes. I check today and again the package is on hold. I call more than twice and finally get told that the HS codes are missing. HOW IS THIS possible if I gave it to your team on Monday. I am really tired of this. The parcel is for medication for a 70 year old woman. It is her blood pressure and diabetic medication. She cannot get it over the counter in Ireland. She has had a script filled twice both for a week expecting that DHL will do their job and deliver the parcel. Now she has been told she cannot re fill the script so that means she will have no blood pressure medication or diabetes medication.
I am honestly considering legal action at this point. If something happens to my mother I promise you I will sue DHL and publish this interaction with the relevant news authorities and I will also further put this on multiple social media platforms.