Terrible Customer Service

Shocking. Customer service is rude and unhelpful - changed address and they kept changing delivery date to a date that I wouldn't be at the indicated address. I asked them how they would advise I proceed - no response.

Then I receive a message that my parcel is on its way to the amended address, which was great news because I happened to be at that address that day. As I'm waiting for the parcel to arrive (from 08:30 - 15:15) I receive a phone call from the driver. He is outside. Only to find that he wasn't, he was actually at the wrong address and refused to come deliver because my current address (which has been the delivery address all along) is "not in his district". He has decided he'll bring the package back to the office and try delivery again on Monday.

After all the money paid by the sender of the package and on top of that an insane amount of import tax. This is ridiculous!