1 reviews | Active since Oct 2014
Team Pathetic
Dear DHL South Africa<br> Poor Service <br> Being honest I've spend over 45 minutes in total on international call to your call centres in JHB, I paid shipping and he cost of my time. <br> Your staff is beyond pathetic, they are extremely good at telling a lie, but fortunately they **** to the wrong person because the place where you supposed to deliver is a School and expecting your delivery so they could not reject the parcel as noted by your driver. After a week of headaches getting my parcel delivered (Still not delivered) as from 5th of May 2015 Point one: This behavior of your Employees not replying to mails, only a read receipt.Point two: **** the second time to me, this is a true reflection of your management team in this organization. Employees learn from the leaders how to behave and then follow the principles. <br> Point three: I will not pay for this shipment *** to cover my phone bill by following DHL to carry out a basic service, I don't see that DHL will care to reimburse me.<br> If DHL accepted that they made a mistake they would have called me abroad apologize on behalf of JHB team, and not send the messy job to the Dubai team who is an amazing team of people.
I do apologize for the experience you have had with our Johannesburg Office. We understand that this incident has been a great disappointment to you and I assure you that this matter has not been taken lightly and is in no way reflective of the level of service that DHL Express prides itself in.
In light of this I understand that arrangements have been made by our Dubai Office to waive off the carriage charges on the shipment.
Once more please accept our sincere apologies for all the inconvenience caused to you.
Please do not hesitate to contact us should you require assistance.
Regards
Tshegofatso Dubula
Customer Care Executive
South Africa
I do apologize for the experience you have had with our Johannesburg Office. We understand that this incident has been a great disappointment to you and I assure you that this matter has not been taken lightly and is in no way reflective of the level of service that DHL Express prides itself in.
In light of this I understand that arrangements have been made by our Dubai Office to waive off the carriage charges on the shipment.
Once more please accept our sincere apologies for all the inconvenience caused to you.
Please do not hesitate to contact us should you require assistance.
Regards
Tshegofatso Dubula
Customer Care Executive
South Africa
