1 reviews | Active since Apr 2012
Tardy and ridiculous DHL service fulfillment
Not impressed with DHL service. I paid for the 3-4 day express service. Was told to drive from Centurion to Midrand to collect my parcel otherwise I will get it 27/9/2021 due to long weekend. When I got there I was treated like a clown. Told my parcel is in Holland who told me to come there. Same kind of Tardy service of not wanting to work or deliver on Friday which made us stop using the other couriers like UPS and Fedex. I have been calling to no avail trying to get my parcel. Supervisors, call center staff all useless. I drove 2 hrs signed a reditrect form all for nothing. I need proof that the parcel is still in Holland today not that they just decided not to update the system so they go home like the other courirers where miraculously monday all parcels have arrived, sorted and ready to be delivered as early as 8am. I never expected this ort of behaviour from DHL. I have contacted the DHL office in the US. My tracking number is ***
I don't think You understand me. It arrived yesterday. They were saying till they left left today that it is in Holland.I was at their offices in midrand to collect till they closed. They only updated now wehn I threatended legal action that if I find it is in South Africa today and they are saying it is in Holland I will sue. We had such problems with Fedex and UPS that on Friday they do not want to deliver for reasons only know to them. I pad for a 3 day delivery date don't tell me your own ETA. Why is it now in SA when the whole day even the receptionist at Midrand vehemently claimed this parcel is still in Holland. Take your work and clients resiously please!!!!! This is why we stopped using the other courieres!!!!
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I don't think You understand me. It arrived yesterday. They were saying till they left left today that it is in Holland.I was at their offices in midrand to collect till they closed. They only updated now wehn I threatended legal action that if I find it is in South Africa today and they are saying it is in Holland I will sue. We had such problems with Fedex and UPS that on Friday they do not want to deliver for reasons only know to them. I pad for a 3 day delivery date don't tell me your own ETA. Why is it now in SA when the whole day even the receptionist at Midrand vehemently claimed this parcel is still in Holland. Take your work and clients resiously please!!!!! This is why we stopped using the other courieres!!!!
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I trust you're well
Please be advised that we've been trying to get hold of you in regards to your complaint.
I received confirmation from the Midrand Station and they advised that your shipment is at their facility.
May you please advise if you are available so we'll be able to arrange for special delivery this afternoon.
Kind Regards
Lesareng Moseneke
Customer Care Executive.
I trust you're well
Please be advised that we've been trying to get hold of you in regards to your complaint.
I received confirmation from the Midrand Station and they advised that your shipment is at their facility.
May you please advise if you are available so we'll be able to arrange for special delivery this afternoon.
Kind Regards
Lesareng Moseneke
Customer Care Executive.