RS
Ravesh S

1 reviews | Active since Apr 2012

31 Aug 2017, 09:40

System problems

Been calling everyday for, Parcel needed by tomorrow Friday 1/9 for a gift. Paid customs Told its up to customs to release.

I chose DHL for import because the turn around time is fast.

Migration now becomes my problem. I was assured yesterday 30/08 that personal attention to package will be given.

waybill: ********** 651

0
Replies (1)
DHL Express
DHL Express's reply31 Aug 2017, 10:00
Official

Dear Michelle,

I tried calling the contact number supp**** without any success, please would you be so kind as to let me know when it would be convenient to contact you to discuss the complaint raised.


Your concerns are noted and taken to heart. Again, I apologize for the extended delay and undue frustration caused by the matter.

I will email you shortly with updates. We are waiting for final clearance from customs.

Kindest regards

Avery Visagie

Customer Care Executive

Best regards,