Struggling to get information & someone to provide assistance

Hi there, it seems I am not the only one with huge delays in parcels from abroad, after finally getting a package delivered after 2 months 2 new packages are being delayed, what is shocking is that after I submitted the docs for one parcel I have been struggling to get real feedback on the progress, not another package needs docs as well, but now I am struggling to get someone to be assigned to my package and send the docs to. I presume the real issue is a backlog at Customs - but no one has made an attempt to give ay clarity, I have been calling every day for over a week with no progress.. my waybills are ********** 414 and ********** 004