tM
thabiso M

1 reviews | Active since Mar 2011

04 Sept 2015, 11:48

****** usbs

Hi there<br> <br> I am so fedup with the dhl, collected my shipment at or tambo last week, shipment was from China, it was usbs 3000 units and 6 boxes, but we where doing counts we were shorts of 36 units meaning that we got 2964,firstly this shipment was delayed at customs because they units were not corresponding with invoice quantity, I had to beg to collect them myself, today I went to DHL MIDRAND BRANCH but they couldn't help log complaint because it's not within their branch or department as per the lady who was assisting,tried calling customer service I was transferred from one consultant to the other, I was kept on hold throughout, guys I need my usb or else I'm going to open case at SAPS FOR THEFT, someone has to attend to this and give me my stock ASAP,

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Replies (1)
DHL Express
DHL Express's reply04 Sept 2015, 12:37
Official
Hello thabiso123,

Thank you for bringing this to our attention.

i have forwarded you an email as there is extra information that i need from you in order to fully investigate what happened with your shipment.

Please forward this to me as soon as possible.

Regards

Nicole Pietersen
Customer Care Executive Office